I have extensive knowledge and professional skills developed from working across multiple departments at Sydney Dental Hospital and across the Sydney Local Health District. Each department at Sydney Dental Hospital assists in a different level of care, no more so then Special Care Dentistry where I work to provide the highest level of care for every patient, taking into consideration the patients individual needs. I have developed strong communication skills and conflict resolution to be able to effectively provide excellent customer service and satisfaction whilst maintaining a personable and caring environment for our patients. My skills and knowledge have expanded greatly during the COVID-19 pandemic as I have been redeployed to a number of testing clinics and vaccination hubs to assist and manage the administrative needs to provide a professional and efficient process for every patient who attends for a test or vaccination. Where possible I offered ways to improve on efficiency and accuracy to provide our patients the highest level of service possible. I made adjustments to increase the safety/ workers health and safety for both patients and staff.I now work within NSW Police where I continue to develop my skills, explore new opportunities and open myself up to a new career pathway with exciting prospects. Due to the status of my position it would be unsuitable to promote my position or responsibilities, however I feel thankful for the opportunity to work within such an organisation.I am enthusiastic about caring for my community and providing the highest quality of service whilst assisting my colleagues wherever possible. I respect those around me and expect respect in return, I support equality and inclusion and stand against discrimination and oppression.