• Installed software to implement technical customer solutions that integrate with existing systems via API• Proactively collaborated with customers on-site IT Staff and provide consultancy that help customers to identify best additions/options that the customer will gain during weekly projects• Utilized knowledge of Microsoft operating systems, SQL Server & database permissions, wireless technologies, and certificates to install Ascom software on user’s networks• Performed troubleshooting during installation & configuration utilizing network tools, and Windows Event Viewer• Deployed wireless devices including Android & iOS devices with integration of a mobile device manager• Provided documentation for work done via field service reports, post install check list, and update Jira ticket system

• Windows troubleshooting skills in imaging with SCCM, set up, and support• Supported thousands of peripheral devices and configuration of printers, mobile devices• Decrypted machines to transfer data from faulty machines to new devices• Supported software installation and configuration such as Microsoft Outlook, Cisco IP Communicator, and various healthcare software• Managed devices, assigned users to proper OUs, added users to groups using Active Directory, while documenting inventory via ServiceNow