James Bartlett Email & Phone Number

Cincinnati, Oh, Us

Pursued and completed a Masters of Legal Studies with emphasis on Emerging Technologies and Digital Law from Salmon P. Chase College of Law at Northern Kentucky University. Capstone thesis and legal research concerning the potential personhood of self aware / sentient AI systems and the legal and societal ramification of such a possibility.

-------Chief Operating Officer – Blair Tech Lifecycle Services---------Full P&L responsibility for an R2v3, NAID AAA, and RIOS 2016 certified information technology asset disposition businessSignificantly raised both quality and production throughput of multiple teams simultaneously across 3 locations and 27 reports.Relocated a certified, audited, and data secure facility while redesigning workflow and production lines increasing output 157%Slashed shipping costs by negotiating revised contracts, resulting in $350k+ (16%) annual savings--------E-commerce Marketplace Compliance Officer (Blair Technology Group)---------Coordinated customer service, technical support, brand health, compliance, sales analysis, and on-time delivery for 5 brands in the U.S. and Canada across 41 e-commerce endpoints, for the #1 worldwide Microsoft partner and refurbished Windows PC reseller, lowering overall production costs per unit 8% and decreasing returns 17%Implemented software systems and training for customer support and returns that increased capacity 217% and CSAT scores 23%Made significant contributions to ERP inventory control and optimization projects for multiple regional distribution centers working in consultancy with IT and Development teams resulting in 100% on-time delivery of product to customersEnhanced data models within ERP, CRM and 3rd party software resulting in 87% reduction in data conflicts and listing errorsWrote all marketplace related infraction reports, cases, and compliance appeals successfully reversing 92% of infractions

Westfield, Indiana, Us

----Director of E-commerce----Enhanced low performing e-commerce functionality utilizing Big Commerce front end and existing NetSuite ERP backendCoordinated all marketing, advertising, and SEO functions for B2B and B2C as well as direct coding of website UI/UXTransitioned bottom 70% of B2B customers to self-service online portal, reducing delivery time 27% and sales staff interaction 82%In a six-month period; lowered average acquisition cost 83%, increased organic views 1,436%, increased average organic page ranking 27%, increased organic visits 475%

--------Senior Project Manager--------Ensured timely completion on budget and on schedule of simultaneous projects while matrixing available assets across multiple job sites in multiple states with 92% success rate and resulting in 60% repeat clientsRevised and modernized company website increasing organic traffic 673% over a three-month period

Evendale, Ohio, Us

---Chief Operating Officer---Full P&L responsibility for 55+ employees and $21M+ gross revenueDoubled total sales from $10.5m to $20.8m in 2 years, while increasing net profits 253%Consolidated 3 locations into a 123,000ft facility eliminating $117k in overheadTransitioned organization from QuickBooks Enterprise to NetSuite ERP system realizing efficiency gains of 4 FTENegotiated banking rates for lines of credit, payment processing and other fees saving $97,000 annually---Vice President---Created new products that increased net profits by $300k (27%) annuallyDeveloped custom manufacturing division which accounted for 20% of revenue and 30% of profits; clients included: Boeing, Lockheed Martin, Shell Oil, NASA, SpaceX, Tesla, Ford, and the DODIncreased sell through from 8x to 10x annually while increasing on hand assets from $800k to $1.8m---Director of Digital Marketing---Managed all digital marketing; PPC advertising, Link building, Email marketing, Social Media, YouTube, traditional mediaManaged email marketing campaigns across 4 brands, and 12 identified profiles with 100,000+ targets increasing interaction 127%Increased ROAS 312% while identifying 12 ideal customer profilesCreated inbound funnel with over 150 actionable sales leads per week---E-commerce Manager---Created the UI/UX, HTML, CSS, and scripting language coding, for 17 website iterations increasing engagement 162%Transitioned multiple websites from stand-alone PHP to CRM software package increasing reliability and functionalityLead all search engine optimization activities landing site pages #1 in both Google and BingIncreased customer LTV 27% with transition to small account online self-serviceBuilt an E-commerce division from inception to over $7M annually (32% of revenue 43% profits)Transformed websites on multiple platforms with best practices to score 95%+ in lighthouse analytics using advanced coding, AMP page mirroring, and streamlined CDN delivery

Completed my MBA at The University of the Cumberlands. Scored in the top 2% nationwide on comprehensive major field exam.

----Vice President of Operations----Full operational and marketing responsibility for online toy store shipping up to 1200 orders per dayLaunched a custom exclusive product line with multiple international suppliers including: Kettler, Brio, and KidKraft.Developed exclusive models of Kettler tricycles which were featured in “The Wall Street Journal”Negotiated self-fulfillment of warranty claims for merchandise with vendors leading to net positive cashflow from returnsOptimized ERP systems real-time inventory for accurate omni-channel fulfillment resulting in 85% decrease in stock out eventsManaged expansion of shipping and customs processing to 27 foreign countries and programmed ERP system to autofill all necessary paperwork and print during pick/pack process allowing for efficient international expansionManaged $1m+ PPC, and digital marketing initiatives in multiple venues across several ideal customer profiles---Director of E-commerce---Created an affiliate network with over 10,000 active affiliates and influencers resulting in 17% sales increaseManaged 4 generational iterations of Mytobox.com front end design and UI / UXIncreased organic ranking to land 80% of category pages in top 10 of google resultsIncreased page load speed 350% from initial site design with HTML, CSS and backend server optimizationIntegrated 4 sales endpoints (Ebay, Amazon, Shopping.com, MyToyBox.com) and 4 shipping options (Fedex, USPS, DHL, UPS)----Distribution Manager----Re-engineered pick-pack-ship process which increased throughput 311%Created intermediary product database between ERP and sales marketplaces to enforce vendor specific regulationsModified daily order releases to print pick tickets based on step mapping and distance to fulfillment to eliminate wasted movement and increase number of orders per pick /pack team over 237%Optimized location planning and inventory control of over 6,000 SKUs and 15,000 SKU locations across 30+ vendors

----Store Manager----Raised location-based sales from 7th of 17 to 2nd of 17 in first year of managementOverhauled corporate training and onboarding program for new hires shortening time to efficacy by 37%Responsible for training, discipline, inventory, sales goals and merchandising for a location with 6 employees and $1.7m in sales

Master Of Legal Studies, Emerging Technologies And Digital Law

Masters, Business Administration

Bs, Business Administration

Bio-Chemistry