James Link Email & Phone Number

I am a Software Delivery Assurance Integration Lead at Charter Communications, where I help the company deliver innovative and seamless solutions for its customers and partners. I have more than six years of experience in product management, spanning across multiple domains and industries, such as healthcare, education, and telecommunications.My passion is to understand the needs and pain points of the users and customers and to translate them into clear and actionable product vision and strategy. I have worked on multiple high-budget and high-impact initiatives, prioritizing features and value-adding items that yield the highest ROI. I collaborate with the product and development teams to build quality products by using techniques and mindsets such as problem statements, user roles, personas, user journey mapping, user stories, MVP, empathy mapping, etc. I also leverage Miro and JIRA to facilitate remote and agile work processes and communication.

Listed skills include Event Management, Leadership, Event Planning, Microsoft Office, and 9 others.