As a Concierge at the Pullman Brisbane Airport, I provided exceptional customer service to guests and ensured their stay was enjoyable and stress-free. I took on a wide range of responsibilities including managing guest inquiries, making reservations, and coordinating transportation.My main highlight from working at the Pullman has always been fostering amazing experiences and always going above and beyond in my role. I love my job because of the positive impact that I am able to have on peoples lives.In addition to my duties as a Concierge, I also collaborated with other departments within the hotel to ensure seamless operations and to provide guests with a memorable experience. My professionalism and strong work ethic have earned me praise from both guests and colleagues.My experience as a Concierge has taught me the importance of attention to detail, effective communication, and customer satisfaction. I am grateful for the opportunity to have been part of such a reputable hotel and to have contributed to the success of the team.

As FOH Manager at Superfly Pizza, I was responsible for overseeing all aspects of the front of house operations. I managed a team of six employees and implemented new procedures to improve efficiency, resulting in a 15% increase in customer satisfaction ratings.In addition to managing the daily operations, I was responsible for ordering and managing stock, creating training manuals, and scheduling staff to ensure optimal coverage during peak hours. I also implemented new customer experience management strategies that led to increased repeat business and positive online reviews.Overall, my experience as FOH manager has equipped me with strong leadership, people management, and problem-solving skills that have been invaluable in my hospitality career. I'm confident that my dedication to excellence and passion for delivering exceptional customer service would make me a valuable addition to any team.

As Assistant Manager at Red Rooster Clayfield, I honed my skills in team management and problem-solving. I was responsible for creating staff rosters, managing stock inventory, and ensuring a high level of cleanliness and comfort for both customers and staff.One of my biggest accomplishments during my time at Red Rooster was implementing new staff policies that significantly improved employee satisfaction and retention rates. I also reports during mask mandates and ensured compliance with health and safety regulations.My experience as Assistant Manager at Red Rooster has given me the ability to work under pressure and adapt to changing situations. I've developed strong communication and leadership skills, which have been instrumental in my career in the hospitality industry.