Short term role to advise on the build out of a new PKI and Venafi environment for a large retail customer contract.

Customer Success Manager: SaaS Onboarding Specialist (08/2023 – 04/2024)Responsible for working with primarily new logo customers adopting Venafi's Software as a Service Offerings.Duties included all stages of customer onboarding Including:Analyzing all aspects of products and enablement's purchased from the PO and Sales documentation Identification of the key players on the customer side required to perform the onboarding and implementationIntroduction of myself and the onboarding team to the customerScheduling all required meetings with the Venafi and Customer Subject Matter Experts depending on the stage of integrationRelaying technical requirements to the Venafi operational team to build out the SaaS environmentsLeading and documenting meetings for all stages of the onboarding, implementation, and integrations of technologies between the Venafi Products and customers already implemented suite of products.

Responsible for organizing and managing weekly to monthly scheduled calls with a core team of customer contacts from highly technical operational engineers to directors and stakeholders.Identifying opportunities and gaps in the customers implementation with the intent of advancing the adoption and utilization of the product to ensure the customers best return on investment and realizing the most value possible from the current product investmentSeeking out opportunities to suggest options for automation aimed at removing or reducing the risk of human error and improving efficiency with repetitive and common tasks Worked with up to forty customers on a weekly, bi-weekly, to monthly basis.

Participated in a team effort of three Venafi professionals working with a highly skilled team of External customers focused on the successful remediation of a very large project consisting 1.5+ Million SSH keys. Including Inventory, Identifying ownership, rewriting governance for SSH management and utilization, ensuring connectivity to all required end points, and eventually converting the Venafi Customer to the addoption of SSH Certificates instead of SSH Keys.

PKI Specialist - Active Directory Certificate Services; Venafi Certificate Management Tool, nCipher (formerly Thales) Hardware Security Modules and Security World. SSL/TLS point of contact for all CarMax technology teams.

Served as a primary member of the Windows Server Administration team which ensured up-time, adherence, and compliance of Windows based servers with company standards and practices. I was seen as the primary point of contact for many services and was voice for the team to management and other areas of Technology

Served as a member of the team responsible for monitored all business-critical systems for availability and consistency; including all Windows and Unix servers, telecommunication devices and circuits, CarMax Auto Finance and Credit system applications, and database performance utilizing multiple monitoring tools, including HP Operations Manager. I was frequently applauded for my handling of high-pressure outages as well as providing support to the On-Call members of other technology teams which contributed to my rapid promotion to the Server Administration team.

Served as a member of the CarMax Technology Help Desk.  Received, investigated, and resolved trouble tickets as reported by inbound calls and e-mails from end users of CarMax systems Responsible for knowing and understanding the various hardware and software systems utilized by CarMax Corporate, Retail locations, and CarMax Auto Finance Responsible for understanding and at times supporting the end users at the Retail Locations in the process and procedures of the sales process