• Managed and maintained Active Directory environment including user accounts, group policies and security permissions.• Implemented and managed DHCP, DNS, TCP/IP, LAN, and WAN configurations to ensure seamless network connectivity.• Assisted in planning and executing disaster recovery strategies, ensuring data integrity and minimal downtime during critical situations.• Configured and optimized routers and switches to ensure efficient data flow and network reliability.• Supported O365 applications, assisting users with account setup, email configuration, and troubleshooting.• Collaborated with IT team members to document network configurations, troubleshooting steps, and user guides.• Provided technical guidance to junior team members and conducted training sessions on networking best practices.• Responsible for installing, troubleshooting maintaining all fibre optic systems in homes.

• Maintained and troubleshooted computer hardware as well as any user-related IT-related issues.• Set up new desktop computers, laptops, printers and projectors for meetings in the conference room.• Assisted in maintaining Active Directory including user accounts, permissions and group policies.• Provided end-user support by troubleshooting hardware and software issues, including desktops, laptops, and peripherals.• Assisted in configuring and managing network devices, including routers, switches, and wireless access points.• Configuration of internet settings on mobile phones.

• Responsible for maintaining and troubleshooting the N-power app and tablet.• Provided comprehensive technical support to employees, troubleshooting hardware, software, and network issues.• Ensured quality assessment for N-power applications before release.• Worked with a team to meet stipulated daily targets.

• Communicated patiently and courteously with users experiencing technical problems, ensuring effective issue resolution and user satisfaction.• Responsible for maintaining the records of all the staff • Took apart and repaired computers, laptops and other devices, minimizing hardware replacement costs.• Maintained and ensured the functionality of all IT equipment within the office, including computers, laptops, printers, and phones.• Supported company growth by setting up new computers, ensuring proper configuration, and optimizing performance.