> Increase customer satisfaction and loyalty leading to QVCs growth by providing distinguished customer service and rapport. > Ensure satisfied customers by following the service excellence call expectations and department procedures to efficiently place customer orders, input and verify online data, provide relevant offers, up-sell products and services, cross-sell, answer customer questions.> Create an engaging interaction with our customers.> Remain current by reading Hot News, bulletins, portal updates, site memos, electronic updates and instant scrolling messages to maintain awareness of daily up dates, policy or procedure changes and apply them. > Perform other data services and clerical transactions associated with the fulfillment of customer orders. > Support the QVC Difference in the performance of all job duties.

> Ability to meet production and quality targets established for the department without accommodation. > Effectively interact with all levels of operations management and staff to carry out department goals. > Attribute advertisements (television, internet, print) based on established methodology > Proficiency in reading comprehension, grammar, punctuation and spelling > Proficiency in MS Word, Excel, Outlook as well as a minimum of 25 words per minute typing speed. > Effective interpersonal and communication skills and being sensitive, adaptable, professional, and articulate when dealing with others.

> Respond in a timely and accurate manner to routine customer service calls, ensuring that residential customer issues and concerns are treated in a respectful and professional manner. > Effectively respond to routine issues regarding general commercial service changes and contract compliance matters, which may involve outbound calls and other communications to resolve simple issues including service level changes, contractual obligations, billing questions, service cancellations, price increases and equipment issues. > Return all internal and external calls, emails and facsimiles in a timely manner to ensure that customers’ concerns are understood, addressed and resolved in an efficient and complete manner as possible. > Receive and review individual performance metric reports and action plan with manager to understand individual performance > Enter service and route data into computer for billing and route scheduling purposes, log information about customer service interactions into systems; update in a timely and accurate manner so that associates are able to track services inquiries and resolution Receive and review individual performance metric reports and action plan with manager to understand individual performance

> Provide regular supervision care for older adults and individuals with disabilities > Ensure regular and effective assistance of daily living (eating, bathing, going to the bathroom, dressing, etc.) > Participate in client related activities > Identify and address client needs > Manage health care and rehabilitation services

> Provide regular supervision care for older adults and individuals with disabilities > Ensure regular and effective assistance of daily living (eating, bathing, going to the bathroom, dressing, etc.) > Participate in client related activities > Identify and address client needs > Manage health care and rehabilitation services

> Provide regular supervision and mentorship over subordinate staff > Ensure regular and effective communication with subordinate staff on performance, goals and coaching > facilitate daily agent coaching and development sessions in both written and verbal format > Coach on Promoting / Up sale products and services > Participate in client related activities > Identify and address agent training needs > Manage program specific performance standards (i.e. AHT, Quality Scores, Sales, etc.) > Assist in hiring process of new or potential Customer Service Representatives > Scheduled any need team meetings > Kept organized filing of each agent statistics, performance and performance improvement plans. > Submitted any needed schedule changes and time off request. > Maintained active contact with human resources to ensure accurate approval of time cards to ensure accurate pay on pay day.

> Responsible for responding to a variety of inbound service telephone calls > Accountable for initiating transactions per the request of the customer > Researching and resolving potentially complex issues; while ensuring the best quality service is always provided to customer > Answer the customers’ questions regarding the products and services; negotiate the price/place order for products.

> Print new web orders, pulling merchandise to fulfill web orders, verifying that merchandise pulled are accurate, processing web orders > Pack merchandise, assigning with in-store pickup orders, creating shipping labels for needed web orders > Answer telephones and sending/receiving emails/faxes

> Assist machines with company products > Inspection of all company products (ex: Flash, Grease, discoloration, marks, dents) > Pack all products, including all labels, or accessories as well.