James Johnson Email & Phone Number

Lowestoft, Gb

Norwich, England, United Kingdom

IT Budget & Contract Manager • Forecasting future IT budgets both OpEx and CapEx in line with existing requirements, operational changes and strategic direction (c£35m p.a.)• Invoice management in conjunction with Accounts Payable• Track, analyse, report on spend and variances• Management of new and existing suppliers, negotiating price and social value as part of the contract management lifecycle whilst considering Public Procurement Regulations 2015• Collaborating with stakeholders such as Legal, Data Protection, Business Change, Corporate Projects and Finance regarding contracts• Building lasting relationships with key strategic suppliers• Line management of IT Commercial Analyst

IT Commercial Management Analyst · Management of contract renewals, variations and terminations · Production of monthly management information pack · Managing budget queries following development of 1+4 year budget forecast · Constructed and maintained contracts database, capital and opex trackers · Lead on service improvement activities

Norwich, England, United Kingdom

IT Commercial Management Analyst · Management of contract renewals, variations and terminations · Production of monthly management information pack · Managing budget queries following development of 1+4 year budget forecast · Constructed and maintained contracts database, capital and opex trackers · Lead on service improvement activities Transition Manager / IT Service Management Consultant· Performed a gap analysis against ITIL best practice enabling transition strategy to be established· Defined Release strategy to be used and worked with Release Manager on basic acceptance criteria for projects · Management of internal test team and outsourced test vendor for IT and business lead projects · Liaised with both Internal and External Auditors to ensure risks, issues and compliance actions were being addressed within IT· Project managed the introduction of a new Service Management tool (Service Manager) building workflows and the implementation of a CMDB· Reviewing, updating and creating IT related policies· Production and circulation of management information against KPIs and SLAs

Norwich, United Kingdom

Senior Project Manager : DWP (Security Portfolio) · Managed significant security hardware and application upgrades using waterfall and agile methods · Managed “red” (failing) “go to green” projects · Management of multiple vendors such as, Accenture, Atos, IBM and Thales and internal stakeholders for hardware provisioning · Worked internally and externally across multiple towers to meet ITIL and SIAM requirements for own deliverables and assisted other Project Managers · Assisted in the implementation of ServiceNow for both Incident and Change Management · Piloted new resource budget and forecasting tool Transformation Project Manager: Cambridge University Hospitals · Contract interpretation, implementation of contract deliverables matrix with defined acceptance criteria for the delivery of a new e-Active Directory domain which I project managed allowing for delivery of ERP · Managed contract variations and ensured payment prior to work · Built test plans and migrated 11,000 users into the new e-Active Directory · Supported the Software Management Lifecycle (SMLC) Project Manager due to the volume of software and varying versions using SNOW Transformation Program and Project Manager: Maersk · Managed the multiple clients who had different requirements in Denmark, the Netherland and USA due to the nature of the businesses · Responsible for transformation budget of circa £10m and liaising with the larger sister transformation program which ran in parallel · Managed a small team of Project Managers and a PMO function · Managed virtual teams across the UK, Europe, India, Philippines and Costa Rica · Responsible for the Project Management of a Global Service Desk transformation including the transfer and production of new knowledge articles

Senior Project Manager · Managed “red” (failing) “go to green” projects· Managed both infrastructure and application (software) projects · Managed the transition from project to operations (BAU) smoothly taking into consideration all aspects of ITIL · Coached and mentored junior Project Managers Infrastructure Portfolio & Project Manager · Managed a team of Project Managers and annual budget of £8m · Assisted with the co-ordination and management of releases · Worked with client and key stakeholders to prioritise spend against budget RAC Delivery Manager · Defined and mapped processes into standard ITIL IT services · Transitioned other non-IT services to relevant parties · Enabled termination of third party vendor contracts Supply Chain Manager · Managed a team of 45 FTEs, 6 direct reports · Devised and implemented ambitious strategy to avoid being outsourced · Worked with business partners to implement policies to reduce and control spend and realign service levels · Multi-vendor management with performance targets and regular service reviews · Delivered a 78% improvement in delivery of standard items through the management of a robust improvement plan which considered, process re-engineering, multi-team collaboration, better stock control, OLAs and KPIs Consultant IT Key Buyer · Responsible for reviewing the financial viability of new projects · Managed a small team processing IT and telecoms requests · Collated and produced management information for IT Managing Director · Assisted with intranet web design and management IT Analyst · Reduced call centre “noise” by 50% through redesign and implementation · Implemented disaster recovery and business continuity planning and conduced desktop scenarios · Co-ordinated office moves and relocations · Managed IT support calls across multiple sites · Responsible for implementing and managing building H&S