Responsible for providing accounting support to accounting supervisor and other managers within the department. Keys daily worksheets to the general ledger system, ensures files are complete and maintained as needed, handles accounts payable duties, and assists accounting personnel.

Coverage Plan SelectionHelp potential customers evaluate and judge the merits of various plans to help them select the most appropriate type of coverage for their unique individual needs.Verifying and Explaining BenefitsCalled on to describe the benefits and coverage associated with different types of health care plans and describe exclusions and non-covered treatment approaches. This involves interpreting the terms of individual policies and offering suggestions for consumers on how to go about comparing different covered treatment options.Pre-AuthorizationCustomers might contact you for the express purpose of getting pre-authorization for various types of medical treatment options. Responsible for learning about the specific nature of the pre-authorization request, investigating policy coverage and fully explaining the findings to consumers. Provide a letter confirming authorization for services and verifying coverage to a customer’s health care provider.Covered ProvidersHealth insurance customers often contact customer service to determine whether a physician or health care provider is covered under their policy or "in network." Help a customer assess which providers are in network and covered, you might also be asked to provide information about co-pay levels for seeking medical care outside the covered network. Additionally, customers might have questions with regard to deductibles, co-pays and insurance payments as they relate to different forms of care.Premiums and BillingAn insurance customer service agent is often charged with answering questions with regard to premium payment and billing. This might include explaining statements, helping customers understand various pieces of insurance paperwork and answering questions with regard to insurance premium payments. You might also be responsible for helping a customer troubleshoot specific financial issues and directing them to the most appropriate people within your organization.

Typed correspondence to agents and clients.* Balanced daily and monthly cash reports for company.* Entered and verified insurance conversions and applications. Assisted agents and clients with endorsements to policies.

Processed endorsements to policies. Offered alternative solutions to the customer's insurance needs. Type reports and relevancy to our customer's needs