Led & Steered the team to build Next Generation Conversation Intelligence Platform to realize the value of every B2C customer service and sales conversation through AI and NLP & automation.

Built the Next Generation AI powered Omni-channel conversation (speech and text) analytics platform

Led the team to build the next generation platform admin, agent workspace products for our flagship Omni-channel customer engagement platform, Genesys Engage.

As a Product Manager in the R&D Team, I lead the team to build next generation media logistics platform for Dalet formerly Ooyala. Responsible for productizing and managing the data designer app for our customers and making the search experience the best in the world. Responsible for writing complete and detail-oriented product requirement documents, Epics and User Stories ensuring clear communication of those requirements to the larger stakeholders. Responsible for defining the product roadmap based on the vision and strategy; manage prioritization and trade-offs. Responsible for collaborating with the various stakeholders such as Design, Documentation and managed Services and ensuring smooth shipments.

Product owner with Microsoft Corporation to establish Next generation e-commerce volume licensing platform which sells MS products & services to volume order customers. Senior Business Analyst with Toyota Motor Sales, USA to manage their legacy modernization project with a focus on implementing parts & accessories pricing and configuration application.

Client facing role as a Product Owner with Microsoft Corporation in their headquarters to build & manage PCI compliant e-commerce order management platform.

Java Developer responsible for implementing enhancements and providing tech support.

Java Developer responsible for implementing enhancements and providing tech support.