As head of the Learning and Development function, James is responsible for L&D strategy and initiatives at the firm.o Partners with department heads and L&D leads to evolve L&D offerings during the pandemico Supports employees who are on performance improvement plans get back on track through coaching and EQ 360 assessment debriefso Project lead for creating a firm-wide competency model for the development of employeeso Lead the firm’s migration to a new, more modern LMS that had increased capability and better CPE trackingo Facilitates soft skills training for the internship program with consistently high evaluation scoreso Manages the training and administration of the firm’s mentorship program, which focuses on the development, engagement, and retention of employeeso Maintains a 100% renewal rate for professional licenses including those who were auditedo Created, developed, and facilitated GHJ’s first institutionalized firm-wide leadership programo Developed and launched the firm’s first coaching culture programo Transformed the L&D department to better align with business goals and improve outcomes firm-wideo Revised the performance evaluation process to take half the time while maintaining the same amount of attention to development opportunities and reduce the loss of billable hours o Created a leadership program based on the firm's competency model

o Designed, updated, and delivered training programs aligned with company goals and business strategies (e.g. leadership, soft skills, project management)o Created and facilitated content retention programs for mission, vision, values, and leadershipo Built and managed annual training calendar aligned with realistic budget, resources, and business initiative deliverableso Provided key insights and established company's learning and development strategy, designing course content and delivering innovative enterprise solutions during a period of exponential company growtho Managed department budget: travel costs, training supplies, etc.o Project lead for corporate culture assessment (climate survey), which included 360-degree feedback, focus groups, and interviews to create organization culture indiceso Program manager for post-merger integratin of Schwan's Company (Train the Trainer & Communications)o Developed and rolled out TtT program for mission, vision, values training as well as onboarding training for over 8,000 employeeso Defined and analyzed key metrics to measure effectiveness, adoption, and employee satisfaction of L&D initiativeso Consistently advocated learning solutions that deliver the most innovative, cost-effective, and educationally impactful results, implementing gamification, microlearning and social learning to address employee knowledge gapso Secured company investment in LinkedIn Learning and facilitated a successful internal rollout to achieve adoption within 6 monthso Researched, proposed, and deployed a replacement Learning Management System (LMS), which significantly improved compliance and reporting metricso Facilitated leadership training for managers and new hire training for all new employees

Program Manager (2014-2017)o Spearheaded reinstatement of subsidized government program to increase exposure of local low-income citizens to the English language; coverage of 200+ students annually o Managed a team of 4 teachers and 10 mentors; with an overall 99%+ evaluationo Coordinated with administration to create presentations and ensured program adherence to government standardso Created program budget (reduced discretionary spending by 20%), budget management, financial analysis and reporting o Interviewed and hired team composed of mentors and teacher assistants for programo Managed all logistical aspects for program from curriculum, scheduling, hiring, supplies, materials, and eventsAssistant Professor (2010-2017) o Created schedules and curriculum for both credit and non-credit classes: presentations, writing, debates, business communication, teacher-training (TESOL certification) o Developed MBA program (practical, non-theory) for the university that ranked as Asia’s #1 MBA programo Taught classes composed of 20-25 international and Korean studentso Oversaw and managed interview committee program: conduct interviews, assessed evaluation packets for 40+ students, for study abroad candidates o Multiple- year award recipient as “Best Teacher” awardee; ranked 14.3% points higher than university evaluation average

o Responsible for classes composed of 10+ high performing students; geared for students studying abroad o Developed classes geared for American and International Baccalaureate curriculumo Provided guidance for developing class thesis, college application, and college preparations

o Trained and supervised 7 international and Korean teacherso Responsible for creating class schedules and developing new programs (both online and traditional classes) o Collaborated with developers, and co-created and developed programs: WIT, Speaking Sam, iBT programs o Held classes for 10+ middle students: English, writing, debate

o Managed over 15 freelance writers and coordinated with local officials and government offices for beatso Held and led bi-weekly meetings to assign stories and delegate responsibilities to writers, graphic designers and photographers