James Kellerman Email & Phone Number

Greater Phoenix Area

United States

Stratford, Connecticut, United States

• Sales results - increased unit sales every month since opening.
• Sales volume - over $500,000/month, with $1.5m/month in inventory.
• Ancillary products – ranked top 5 (4/6 months).
• Customer experience improvement – working with the team on a weekly basis to ensure the best customer experience possible.
• Operations – profitability management, inventory control, analyzedsales trends, accounting, hiring, recruiting, and on-boarding.

• Sales results - increased 10% YOY, 5 consecutive years.
• Improved KPI performance – over 22% across 5 different metrics.
• District leader – led local marketing initiatives, improved district customer service ratings by 27 points and increased operational excellence throughout the district by 15%.
• Change champion – managed key initiatives at district/regional level (events, training, CRM update, ops excellence, Medallia).
• Operations – goal setting, analyzed sales trends, customer service, inventory, labor, audit oversight, hiring, recruiting, on-boarding, weekly training, and development.

CT

• Improved stores efficiency and reduced district wide costs by 7%.
• Implemented operational controls which increased sales 15%.
• Developed strategies, new concepts, and programs for local markets.
• Weekly analysis of new products to insure profitability.
• Operations – oversite of 8 retail/gas service stores, inventory control, financial reviews, audits, sales, vendor management, recruiting, training, development, and retention.

• Responsible for 37 field reps servicing 415 Home Depot/Lowes stores throughout the northeast region.
• Achieved goals of over $150m in annual sales.
• Created a new tracking system that reduced out of stocks by 37% and implemented strategies which increased product visibility.
• Improved staff efficiency resulting in yearly budget surplus.
• Upheld all store/corporate service & safety standards.
• Operations - executed projects, product demonstrations, training, recruiting, mentoring, coaching, development, disciplinary and employee separation handling

• Managed district of 7-10 stores (over 180 staff). Revenue from $800k to $4.5m.
• Audit oversite of inventory, order fulfillment, loss prevention, security and goal setting.
• Held training sessions to ensure all store management maintain company standards in sales, LP, visual merchandising and employee training/development.

• Sales and Marketing – Managed sales of over $13m/yr. Held district meetings with store management to sell in new merchandise and inform them of upcoming marketing events/promotions.
• Recruiting/Training - recruiting/training/development of team members and store personnel.
• Merchandising - made sure all stores followed company protocol for proper visual presentation and displays. Maintained proper shelf /end cap placement for all product lines.
• Personnel/Account Management - managed a team of 5 reps. and responsible for 86 retail accounts (food, pharmacy and department stores).