I am an experienced computer and printer service technician with an extensive 10 year background in support of laptop, stand alone, and networked computer systems and printers of most major OEM’s. Through my experiences, I have developed strong communication and problem solving skills. The nature of the work I do has made me very detail oriented. My reports are always detailed and accurate for the benefit of my employer an end user. I am a dedicated professional who enjoys the challenge of computer and network problem diagnosis and problem solving. I have, and can work alone and with minimal supervision as well as a cooperative team member and leader. The exchange of ideas and sharing of workload has been very beneficial to me and my colleagues. I have held many short term contract positions and also freelance in between contracts, but I hope to find a permanent position. I have proficient knowledge of the Microsoft Office 2007 Suite, DOS, Win9x, WinNT, Win 2000, Win 2003, Win XP, and Vista. I can use active directory to view edit user accounts and networked equipment. I have also had to learn employer specific software applications in most of the positions I have held so learning new software has always been an integral part of my work. My service experience includes Apple Mac computers as well as a variety of major OEM printers, PC’s and laptop brands and models. I am also Hewlett Packard, Dell, and IBM warranty service certified. A+ Computer Technician, Net+ Network Diagnostic and Repair Certified. I also have an Associate of Arts Degree which has enabled me to expand my thought process allowing me to study and approach issues from many points of view. I believe the combination of my knowledge and experience makes me a well rounded professional asset and a high quality candidate for any potential employer.Specialties: Desktop, Network, Hardware, and Software Support Analyst