James Kidd Email & Phone Number

Berlin, De

King George, Va, Us

Hollywood, Md, Us

Lexington Park, Md, Us

Responsible for managing, maintaining, and configuring applications, websites, licensing, project policy infrastructure, and authentication for critical projects. Provides Tier 3 support for all application, website, cloud, and server issues. Utilizes PDQ application to quickly install application and OS updates and patches. Determines specifications, size, and operating system (OS) for on-premises and cloud servers during fresh installations, migrations, and patches. Monitors activity and user loads utilizing Citrix and OS management software.Key Achievements:• Successfully implemented a plan to promptly patch critical security vulnerabilities and updated essential applications, ensuring minimal productivity downtime.• Effectively migrated multiple applications from on-premises environments to Azure cloud environments without any productivity disruptions.

Springfield, Virginia, Us

Responsible for meticulously overseeing the ticketing system and providing exceptional customer support to a user base of over 500+. Proficiently troubleshoots hardware and software issues, including critical applications and operating systems. Constructs, deploys, and administers workstations and thin clients, ensuring compliance with security requirements and IA standards. Manages user accounts, groups, and permissions within Active Directory. Conducts vulnerability scans of systems and resolves identified vulnerabilities using various scanning tools like ACAS and STIG Viewer. Key Achievement:• Demonstrated outstanding maintenance management skills, effectively resolving numerous lingering tickets and maintaining a ticket queue with wait times of less than 24 hours. Successfully reduced the number of open tickets from 310 to 200 within a span of 4 months.

Grand Rapids, Michigan, Us

Provided leadership in managing servers, systems, and IT infrastructures for office and production warehouses. Performed maintenance, troubleshooting, and resolution of network, server, Citrix hardware, Vantage/Epicor ERP, and Jamf MDM. Supported a user base of 300+ individuals, addressing level 1 and 2 technical issues. Developed and delivered end-user training programs to bridge skill gaps related to new software, hardware, network, and application changes.Key Achievements:• Successfully redesigned the wireless network infrastructure, resulting in minimized IT downtime and eliminating the need for third-party vendor services. • Led the Windows 10 migration initiative and played a vital role in the implementation and upgrades of SharePoint, OneDrive, and Office 365.• Implemented Epicor 10 ERP in a Citrix environment and conducted post-deployment training for seamless adoption.• Built computers and servers, leading to cost savings of over $10,000 in new equipment expenses.

Bachelor’S Degree, Information Systems

Associate Of Arts And Sciences (Aas), General Studies