James Kidwell

James Kidwell Email and Phone Number

Incident Management/Problem Management at Sprint @ T-Mobile
bellevue, washington, united states
James Kidwell's Location
Independence, Missouri, United States, United States
James Kidwell's Contact Details

James Kidwell work email

James Kidwell personal email

n/a
About James Kidwell

James Kidwell is a Incident Management/Problem Management at Sprint at T-Mobile. He possess expertise in incident management, microsoft office, problem management, it service management, html and 7 more skills.

James Kidwell's Current Company Details
T-Mobile

T-Mobile

View
Incident Management/Problem Management at Sprint
bellevue, washington, united states
Website:
tmobile.com
Employees:
77533
James Kidwell Work Experience Details
  • T-Mobile
    Sr Analyst, Incident Management
    T-Mobile Sep 2020 - Present
    Overland Park, Kansas, United States
    Supporting key systems and infrastructure high priority incidents by coordinating and engaging resources, documenting key milestones, ensuring all troubleshooting efforts remain focused on mitigating impact, and directing status updates to multiple levels of management.
    View
  • Sprint
    Technical Support Engineer Ii
    Sprint 2006 - Sep 2020
    Overland Park, Ks
    I am responsible for managing events outages to Sprint's IT systems and support tools with impact to our customers, agents or business. This includes engaging fix agents, documenting all actions taken, and notifying users and executives of actions taken to achieve bypass.I am also responsible for maintaining knowledge based on information obtained via outages and contact with fix agents.
    View
  • Sprint
    Technical Support Analyst
    Sprint 1999 - 2006
    I was responsible for issue identification and troubleshooting for Sprint IT voice and network outages for domestic and international PBX, routers and switches. All actions taken and resolution were clearly documented and communicated to multiple levels of management. I also created several software tools to automate repetitive monitoring tasks, speed up reaction time, and increase accuracy of monitoring. At the request of management, I created a custom website for employees to search for any change events impacting their building. (ASP, IIS, VB6, MS SQL)
    View
  • Sprint
    Senior Helpdesk Analyst
    Sprint 1998 - 1999
    Kansas City, Missouri Area
    I was responsible for documenting customer problem reports, solving user issues such as password resets, desktop application support, print job issues, mainframe job and application issues, and dispatching tickets to fix agents when direct problem resolution was not possible.
    View
  • Kelly Services
    Temporary Associate
    Kelly Services 1997 - 1998
    I held several positions during this time, the longest of which was 6 months with CSG systems planning. Most importantly, I was responsible for tracking upwards of 50 projects at once. This included tracking dollars spent, hours worked, resource groups used and current status for all active, proposed and completed projects for the year.
    View

James Kidwell Skills

Incident Management Microsoft Office Problem Management It Service Management Html Css Python Javascript Problem Solving Management Telecommunications Troubleshooting

James Kidwell Education Details

Frequently Asked Questions about James Kidwell

What company does James Kidwell work for?

James Kidwell works for T-Mobile

What is James Kidwell's role at the current company?

James Kidwell's current role is Incident Management/Problem Management at Sprint.

What is James Kidwell's email address?

James Kidwell's email address is ja****@****int.com

What schools did James Kidwell attend?

James Kidwell attended Longview Community College, Raytown High School.

What skills is James Kidwell known for?

James Kidwell has skills like Incident Management, Microsoft Office, Problem Management, It Service Management, Html, Css, Python, Javascript, Problem Solving, Management, Telecommunications, Troubleshooting.

Who are James Kidwell's colleagues?

James Kidwell's colleagues are Steven N., Mahdi Atayi, Tim Manuel, Nancy Camperud, Pete Eichas, Alice Rowe, James Valencia.

Not the James Kidwell you were looking for?

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.