James Kiley Email & Phone Number

Pasadena, CA

As a Branding & Marketing Professional, I work hard to ensure our clients choose the perfect merchandise for their brand within their budget, and I negotiate with manufacturers to ensure you receive the best quality product for the best price.I provide a valuable service by guiding my clients through the branding process, with little effort on their end.

Van Nuys, CA

Acquisition of new business and retention of those customers by maintaining consistent contact through Social Media, email, live visits, and phone calls. Highly successful B2B sales penetration to existing customers by offering ongoing presentations across all lines of business such as Office supplies, furniture/space planning, printing, promotional.

• Dedicated account specialist for Washington Mutual (WAMU) nationwide, a $25-$30 million annual strategic account.
• Served as the liaison between WAMU and Corporate Express when WAMU launched Ariba in February 2006.
• Created and implemented WAMU’s policy and procedure for non catalog office supply requests through Ariba.
• Maintained WAMU office supply catalog content – excluded items, item adds/removals, substitutions, product description, unit of measure and price updates.
• Project coordinator for WAMU new branch openings (Occasio). Coordinated with Operations and Transportation to ship complete the opening branch supplies on a specified due date. Averaged 100 new branch openings annually.
• Acted as single point of contact for WAMU purchasing - same day courier approvals, backorder maintenance, non catalog sourcing and approvals, usage reports, contract updates, resolve delivery issues, maintained WAMU.

• Account specialist for WAMU in Southern California and Las Vegas.
• Served as the account implementation liaison for NorthropGrumman.
• Account specialist for Union Bank, Crystal Cruises, USAir, and KB Home.
• Backup specialist for MGM Studios, SoCal Edison, and Farmers Insurance.
• Customer care lead duties included training new customer care associates, coordinating courier requests, and acting as the escalation contact for customer care.

• Participated in a pilot program created by the President of CE North America as a means to reduce churn of the small/mid market customer.
• Called each new small/mid market customer to thank them for their initial order, determine any account implementation issues, delivery instructions, billing, and pricing.
• Developed a follow up survey and reported results to Division President on a monthly basis.

• Provided sales support for Account Executives with customer feedback issues, bids/contracts, and backorder report follow-up.
• Assisted customer service and data entry with customer feedback issues, special orders, and product inquiries.

• Managed sales base in addition to customer service and data entry duties, problem solving, product inquiry, assisting account executives with bids and contracts, and account maintenance issues.

San Fernando, CA

Acquisition of new business and retention of those customers by maintaining consistent contact through live visits, phone calls and emails. Highly successful B2B sales penetration to existing customers by offering ongoing presentations across all lines of business such as Office supplies, furniture/space planning, printing, promotional products, facilities.