James Killian Email & Phone Number

New York, United States

Provided exceptional customer service to active duty and retired military members regarding their Tricare health insurance needs. Certified in referrals, claims processing, consistently meeting daily metrics. Demonstrates reliability by maintaining perfect attendance and efficiently handling high call volumes with minimal supervision.

Successfully managed and resolved customer inquiries, consistently delivering prompt and satisfactory resolutions to sustain exceptional levels of customer satisfaction. Implemented streamlined and enhanced customer operations processes, resulting in a notable decrease in customer complaints and a significant increase in overall efficiency. Fostered cross-functional collaboration with sales and service teams to develop and execute highly effective customer retention strategies, leading to a remarkable increase in customer retention rate.

Responded to a high volume of incoming calls, addressing customer inquiries and settling issues promptly and effectively. Assisted customers in navigating through complex processes, securing a positive customer experience and high satisfaction rates. Conducted thorough research to provide accurate and up-to-date information to customers, guaranteeing their needs were met with precision and professionalism.

Performed a wide range of building maintenance duties encompassing drywall repair, electrical troubleshooting, plumbing repairs, and other related tasks. Demonstrated expertise in carrying out diverse maintenance activities to guarantee optimal functionality and aesthetic appeal of facilities. Collaborated with team members to effectively address building maintenance issues and promptly settle them. Maintained meticulous records of maintenance activities, guaranteeing accurate documentation for future reference.

Business Management & Administration

Aeronautical/Aerospace Engineering Technology/Technician