I lead and oversee the operations at Vikima Cleaning Limited, ensuring the delivery of top-notch cleaning services for residential, commercial, and apartment spaces. My role includes:Strategic Management: Developing and implementing business strategies to achieve company goals.Operations Oversight: Supervising day-to-day operations to ensure service quality and customer satisfaction.Team Leadership: Managing and training a professional team to maintain high standards of cleanliness and safety.Client Relations: Building and maintaining strong relationships with clients through customized cleaning solutions.Quality Assurance: Monitoring service performance to uphold our commitment to excellence.

Spearhead strategic direction: Direct the vision and strategy for FitFlex ICT Solutions, guiding the company in delivering comprehensive ICT services to businesses and corporations.Leadership in ICT services: Provide decisive leadership in offering a wide spectrum of services, including software development, IT consulting, IT management, web, and mobile app development, and ICT maintenance and servicing.Empower clients for success: Leverage our expertise to empower clients, enabling them to flourish in an interconnected world by harnessing the latest technological advancements.Navigate evolving landscapes: Stay ahead of industry trends and developments to ensure our clients remain competitive and successful amidst rapid technological advancements.Foster innovation: Cultivate an environment of innovation within the company, fostering creativity and forward-thinking solutions to meet the diverse needs of our clients.Drive excellence: Uphold high standards of excellence across all aspects of service delivery, ensuring our clients receive the highest quality ICT solutions tailored to their specific requirements.Regularly update clients/external and internal teams on project status.Proactively identify potential issues and work to resolve them before they impact the project.Provide clear documentation and report to stakeholders throughout the project lifecycle.

Provided clear and concise step-by-step technical support to guide clients.Communicated technical computer information to non-technical audiences by providing simplified presentations and demonstrations.Conducted training sessions with customers to demonstrate software updates, new systems and hardware.Helped customers set up new systems, applications and software.Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.Installed and set up applications for clients, including anti-virus software and Microsoft office. Asked customers targeted questions throughout troubleshooting to determine smart solutions.Kept computer hardware in excellent working condition through regular maintenance and inspections.Aided management in designing training manuals for usage and troubleshooting.Maintained compliance with service-level agreements with fast, knowledgeable resolution for diverse issues.Designed and perfected data recovery strategies to manage unexpected data loss or theft.Participate in in-person meetings with customers to assess and diagnose hardware problems.Integrated primary computer systems and peripheral devices operations to complete accurate, on-time work.Scheduled upgrades and regular maintenance to maintain smooth workflow, managing wear and tear

Managed WIFI installationInstructed teams on ICT safety and security policies.Performed recovery operations to restore systems following failures.Communicated ICT disruptions to staff regarding installations, upgrades and outages.Monitored computer system performance and intervened in identified problems.

Provided comprehensive technical support, networking, hardware repair, system maintenance, hardware and software installation to customers.

Diagnosing and fixing physical issues with computer hardware components to restore functionality and performance.Setting up and configuring new hardware and software to meet organizational needs and enhance system capabilities.Performing regular updates, patches, and optimizations on computer systems to ensure smooth operation and prevent downtime