Managed the operations and internal processes of a 40 million dollar subcontracting security agency that provides security services in all 50 States, Canada, and Puerto Rico. Streamlined processes and procedures that resulted in a decrease in processing times by nearly 50%. Instituted work flow changes that resulted in an increase in revenue, scheduling efficiency, reduced staffing, and overall boost in delivery performance.  Implemented and managed the rollout of an IVR System, Shared Email Inbox, and changes to improve the ERP System  Provided weekly revenue and profit reports to the executive team for business forecasting Oversaw Vendor Relations Program to include onboarding, reporting, and usage Managed Compliance Program to minimize company risk and ensure all vendors are insured and meet contractual requirements

Co-Managed an 18 million dollar government contract which provided administrative support to the United States Army. Overall managed and supervised 5 departments and up to 55 contractor personnel assigned to include time recording, leave approval, onboarding, disciplinary actions, recruitment and hiring, and coordination of mission coverage. Served as a liaison between departments and operating units in resolving day to day administrative and operational problems. Helped create (SOP) Standard Operating Procedures to expedite processes and improve work productivity Controlled and developed cross training program to expand skilled workforce to meet mission success Reviewed, analyzed, and provided overall authority over administrative documents to include Life Insurance and separation documents

Supervised and successfully trained employees on a military database that provides military identification cards and health care benefits to military personnel and their families. Compiled and managed daily, weekly, and monthly reports on Identification Cards issued, employee performance, and training. Site Security Manager - Accountable for database users access, documentation, and storage of PKI information  Ordered, managed, and accountable for Department of Defense (DOD) Common Access Cards (CAC), identification cards, consumables, and forms Developed training material to simplify processes and expedite processing times

Supervised and successfully trained employees on a military database that provides military identification cards and health care benefits to military personnel and their families. Compiled and managed daily, weekly, and monthly reports on Identification Cards issued, employee performance, and training. Site Security Manager - Accountable for database users access, documentation, and storage of PKI information  Ordered, managed, and accountable for Department of Defense (DOD) Common Access Cards (CAC), identification cards, consumables, and forms Developed training material to simplify processes and expedite processing times

Operated a military database and accountable for control, verification and issuance of military identification (ID) cards and CACs for Active Duty military, Reserve and National Guard members, military retirees, family members/dependents, and other eligible recipients.•Audited RAPIDS database updates and managed reports •Reviewed regulations and ensured accuracy of all paperwork