James Shepherd Email & Phone Number

Lumberton, New Jersey, United States

I was responsible for testing and verifying quality issues in a production environment before sending the a support ticket to our development team for review and resolution. In this time I kept the customer aware of all updates and communicated when the issue was resolved.I was also responsible for regular feature releases for my customers, this required coordination with our development team to ensure all requirements were met and that work was completed by a set deadline. I then… Show more I was responsible for testing and verifying quality issues in a production environment before sending the a support ticket to our development team for review and resolution. In this time I kept the customer aware of all updates and communicated when the issue was resolved.I was also responsible for regular feature releases for my customers, this required coordination with our development team to ensure all requirements were met and that work was completed by a set deadline. I then coordinated and managed the Quality assurance testing and implementation of customer feedback before the version release.I met with clients regularly to ensure that all expectations were clear and being met as well as to prioritize specific big fixes or features for a future release.I was also responsible for logging and managing additional support tickets in Sales Force. Show less

Marlton, New Jersey

On a daily basis, I was accountable for representing the Starbucks company in a positive light, as well as maintaining a professional attitude at all times. Per Starbucks standards, Jt was my duty to connect with customers to ensure the highest quality of customer service, as well as ensuring the delivery of their food and drink in a timely manner.

New Jersey

I am accountable for writing, editing, and ultimately producing clean copies of whitepaper drafts and proposals, as well as test procedures. To be specific, computer and software engineers send me their work near the end of the work cycle on a contract and it is my job to compress all information into a single document, written in a single voice that that anyone can read and understand the contents. I also interact and speak with clients on an regular basis to better understand… Show more I am accountable for writing, editing, and ultimately producing clean copies of whitepaper drafts and proposals, as well as test procedures. To be specific, computer and software engineers send me their work near the end of the work cycle on a contract and it is my job to compress all information into a single document, written in a single voice that that anyone can read and understand the contents. I also interact and speak with clients on an regular basis to better understand their product and how to document all work on it efficiently. Show less

Marlton, New Jersey

- Accountable for working the front and floor of the location while adhering to company standards.- Assisted guests with finding items on the store floor.- Proficiency with POS systems.

Rider University, Lawrenceville New Jersey, U.S.A

I was accountable for attending weekly events, interviewing attendees and ultimately producing a well written and edited article for physical and web publication. Extended duties included researching topic matters, interviewing guest speakers and attending weekly meetings to discuss the status of articles and the student news paper as a whole.

I was accountable for writing, editing and publishing three articles on a weekly basis for this internet media provider, advertising my work through the use of social media. I also attended weekly meetings with other content writers to discuss strategy and topics.