As a trusted and strategic technical advisor, I drive optimization and maximize the value of our solutions for customers. My role involves:- Ensuring best practices and delivering consistent service that exceeds expectations.- Managing and coordinating technical changes, including customer requests and field reconfigurations.- Monitoring support interactions, advocating for customer needs, and resolving complex technical concerns.- Reporting on key performance metrics (KPI's/SLA's) to provide insight on technical performance and service trends.- Collaborating cross-functionally with Sales, Customer Success, and Support to uncover opportunities for expanding product usage.- Conducting account reviews, identifying opportunities for training, upsell, and cross-sell.- Maintaining deep technical knowledge of our product suite to effectively teach best practices to clients and team members.

As the owner and sole operator of Intrepid CPR, I am responsible for every aspect of running a successful life-saving training business, specializing in CPR, Basic Life Support (BLS), Advanced Cardiovascular Life Support (ACLS), and Pediatric Advanced Life Support (PALS) courses. My responsibilities include:- Developing, scheduling, and delivering high-quality, hands-on training to healthcare professionals, first responders, and community members.- Ensuring all courses meet American Heart Association (AHA) guidelines and are tailored to the latest medical standards and best practices.- Managing all aspects of business operations, including customer outreach, course registrations, billing, and maintaining inventory of equipment and training materials.- Creating a positive and engaging learning environment that enhances retention and skill mastery for all participants.- Maintaining certifications as a CPR, BLS, ACLS, and PALS instructor, staying up-to-date with the latest protocols and training techniques.

As the Medical Training Officer of Evergreen Fire and Rescue, I oversaw and enhanced the emergency medical services (EMS) training and performance of our team. My responsibilities included:- Leading the development, coordination, and delivery of EMS training programs to ensure readiness and compliance with local, state, and national standards.- Acting as a key resource for medical protocol updates, ensuring all personnel are current on procedures and best practices.- Supervising and mentoring paramedics and EMTs in clinical performance, promoting continuous improvement in patient care.- Conducting evaluations and performance assessments of personnel during training and field operations, ensuring high standards of service delivery.- Collaborating with fire department leadership to integrate medical training with overall department operations.- Managing certifications, training records, and ensuring all staff maintain current credentials for EMS functions.- Serving as a liaison with external agencies to stay informed about new trends, technologies, and medical protocols in emergency services.

As a Flight Paramedic at Logan Health, I provided advanced emergency medical care to critically ill and injured patients in high-stakes, pre-hospital, and inter-facility transport environments. My role included:- Delivering rapid and effective advanced life support (ALS) care during air medical transport, including airway management, medication administration, EKG interpretation, and trauma care.- Collaborating closely with flight nurses, pilots, and receiving medical teams to ensure seamless patient care from scene to hospital or between facilities.- Responding to emergency calls, quickly assessing patient conditions, and making critical decisions under pressure in a fast-paced environment.- Utilizing advanced medical equipment and maintaining medical supply inventories on board the aircraft to ensure readiness for any situation.- Participating in continuing education and specialized training to stay current with the latest in-flight paramedicine practices and medical protocols.- Maintaining communication with dispatch and medical command, ensuring smooth coordination during patient transport.- Providing compassionate care and reassurance to patients and their families during high-stress situations.

As the Paramedic Program Director at Flathead Valley Community College, I oversaw all aspects of program development, instruction, and student success, ensuring that our curriculum met national medical standards and prepared students for real-world emergency scenarios. My role included:- Designing, developing, and delivering a comprehensive curriculum aligned with current national EMS and medical standards.- Staying updated with the latest scientific trends and integrating them into classroom and lab instruction for paramedic-level students.-Teaching essential paramedic lab skills, including advanced airway management, medication calculations and administration, EKG interpretation, and other critical emergency techniques.- Writing and directing real-life emergency scenarios to simulate field conditions, providing students with hands-on experience to improve decision-making and patient care skills.- Managing program resources and inventory, including medical supplies and lab equipment, to support effective training.-Interviewing prospective students to assess their readiness and fit for the program while fostering strong student-teacher relationships to ensure academic progress.- Building and maintaining strong partnerships with local hospitals, EMS agencies, and clinical sites to provide students with valuable field experience.- Recording and tracking the progress of students and instructors throughout the academic year, ensuring continuous improvement and compliance with accreditation standards.