James Lapoint Email & Phone Number

Minneapolis, Mn, Us

Greater Minneapolis-St. Paul Area

•Manage acquisition, pricing, and sales of video games across multiple platforms.•Deliver exceptional customer service, resolving inquiries and issues promptly.•Handle inventory management, including stocking, categorizing, and tracking.•Oversee marketing through social media, online ads, and community engagement.•Maintain financial records, process transactions, and manage the budget.

Minneapolis, Minnesota, United States

•Subject-matter expert and lead support for Hennepin Medical organizational dashboard application, Mediware, providing both end-user training and technical documentation for team members.•Managed Mediware user access including account creation, role-level permissions, user preferences, and deactivations.•Worked collaboratively with internal and external stakeholders to provide day-to-day management, modification, and development of key metrics through ongoing client support. •Validated and maintained data integrity, working collaboratively with team members when discrepancies were noted.•Provided data analysis support for large data sets from various sources (Excel, Vizient, and Epic), ensuring accuracy and proper preparation for weekly reports (scorecards).•Key role in Mediware/Power BI visualization transition project, migrating over 600 indicators and 100 scorecards.•Conducted manual quality assurance testing of developed Power BI dashboards, documenting errors, required revisions, and UI design layout to ensure the highest quality builds for our customers.

Greater Minneapolis-St. Paul Area

•Played a vital role in the seamless transition of the point-of-sale (POS) database from Hospitality Solutions International (HSI) restaurant systems to Aloha/NCR Restaurant Systems.•Delivered exceptional tier 1 and tier 2 technical support for hardware, networking, and software related to Aloha Restaurant POS Systems, Quick Service Restaurant (QSR) Systems, and NCR/Radiant Systems.•Provided tier 1 and tier 2 hardware, networking, and software technical support to both store and field leadership in a Microsoft Windows OS and application environment.•Contributed to the restructuring of the store support services department, establishing the IT - Service Desk Call Center during a critical period of change.•Functioned as the frontline contact for all franchise and corporate Buffalo Wild Wings restaurants, ensuring all reported incidents were documented via ServiceNow and directed to the appropriate resource and ensuring Service Level Agreement (SLA) guidelines were met.

Denver, Colorado, United States

•Conducted extensive research regarding news and events about the video game industry on a local, national, and international level to produce journalistic-quality articles.•Produced weekly articles with attention-grabbing headlines regarding video game industry news and local events while adhering to the editorial guidelines of Examiner.com.•Employed SEO and SMO strategies to enhance online visibility and increase reader traffic.•Contacted media representatives and attended trade shows to gather and provide the most accurate information for readers.

•Provided a variety of office support and administrative functions to clients of OfficeTeam, including but not limited to: filing, data entry, management, accounting, and customer service•Marketing assistant for Halo Innovations via OfficeTeam, providing support for a then-upcoming trade show, preparing informational packets, brochure creation, and shipment of marketing materials•Performed administrative assistance duties with Transition Healthcare, assisting with a variety of tasks including research, organization, and entry of a newly-designed pricing model; spreadsheet creation to better track various data, including employee performance, site-specific incident reports, and employee continued education; co-created/edited all existing policy and procedures of Transition Healthcare employee handbook to ensure continuity of employee safety standards and patient care procedures

-Produced weekly articles on a variety of topics – primarily video game news related - using search-engine friendly keywords to increase website traffic.

Bloomington, Minnesota, United States

•Quickly and accurately processed submitted claim information.•Assisted with various tech-support-related duties (i.e. printer set up, computer software updates, etc.), as well as developed several spread sheets for department use to increase production speed and accuracy.

San Francisco, Ca

-Chosen from over 200 applicants into GotGameU; an online writing internship, to write weekly editorial and opinion articles while maintaining the voice of GotGame.com and increasing its Alex rating by 66%.-Maintained a current knowledge of video gaming news and trends to produce relevant articles based on a variety of topics either assigned or self-selected.-Learned and became proficient in Word Press, basic HTML, and basic photo-editing to produce intelligent, aesthetically appealing and search engine-friendly articles.

Savage, Mn

B.A., English

Activities and Societies: American Taekwondo Association

A.A., Liberal Arts