James Lapointe Email & Phone Number

New Castle, DE

I returned to Citi's Commercial Card Client Executive team in October of 2018 with an initial focus on clients within our State & Local Government, Higher Education, and Non-Governmental Organization (NGO) portfolio. My clients included the State of New York which covered 75 state agencies, 20 agencies of New York City, plus 250 political subdivisions.

Conshohocken, PA

As a team lead, I manage a team of five Client Account Specialist who serve as the primary resource for client communications, file processing, invoicing, and financial reporting. On a daily basis, provide direction on client related concerns and serve as an escalation point for major incidents. Liaise daily with Production Support, Capabilities, Vendor.

Conshohocken, PA

As a Key Account Executive for Wirecard North America, I managed a portfolio of 25 Prepaid clients whose collective North American annual net revenue surpasses $20,000,000. In this role, I conducted quarterly meetings with clients to review program performance, address any outstanding concerns and develop plans for future program growth. In addition to.

Conshohocken, PA

I managed a portfolio of Travel & Entertainment Card and/or Purchasing Card accounts with annual revenue of approximately $10,000,000. I worked with each client to uncover opportunities to expand existing programs thus increasing their organization’s overall efficiency while also increasing the revenue earned from the programs. I negotiated global.

For two school years, I worked in partnership with a Special Education Teacher to create engaging, standards-based lessons for a class of 25+ students - a third of which had been diagnosed with various learning difficulties. I taught all subjects: Reading, Writing, Math, Science, and Social Studies.

Wilmington, DE

Same description as provided above.

Wilmington, DE

I supported the efforts of Sales Specialists through the written completion of all requests for proposals (RFPs) for Citi’s Commercial Card offering. I completed approximately 175 RFPs during my time in this role.

Philadelphia, Pennsylvania, United States

I was responsible for the development and publication of college-level textbooks from initial outline to final product. I facilitated market research to understand trends in the mathematics curriculum and ensured authors addressed within their textbooks. In this role, served as the Developmental Editor for Contemporary Precalculus: A Graphing Approach, 3rd.

Newark, DE

I addressed account holder complaints that had been brought to the attention of MBNA’s senior management. I provided a verbal and written response to each account holder summarizing previous conversations and our agreed upon solution.

Camden And Belfast, ME

I managed and motivated a team of 12 to 15 telephone representatives who individually handled an average of 125 phone calls a day. I provided daily feedback to representatives on their performance.

Newark, Delaware, United States

Handled between 100 and 120 customer phone calls each day and answered questions related to their person al credit card accounts. At this time, customers were unable to access account details via the Internet and contacting the bank by phone was the primary manner they obtain information about their accounts.

Bachelor Of Arts (B.A.), History

Masters Of Elementary Education, Elementary Education And Teaching

College Preparatory, College/University Preparatory And Advanced High School/Secondary Diploma Program