JOB SUMMARY:The Territory Manager, In-Home is responsible for the leadership of an in-home technical workgroup to achieve business results and goals.JOB SCOPE:Manages 30-60 remote-dispatched technicians spread across a geography or industry, responsible for running on average 3000-6000 call/month.• Develops plan to improve satisfaction levels• Monitors key performance to state of service, cost per call and productivity• Partners with routing manager to adjust, improve, and compare actual hours to planner hours; conduct variance analysis by workgroups/call loads• Partners with the Region Routing Office to adjust and improve the routing process, as well as, to ensure technician data (schedules, seed points, profiles) is accurate• Analyzes and reports daily, monthly and annual business performance trends (revenue, cost management, profitability, customer satisfaction, etc.), and develops and/or recommends strategic solutions to improve business performance and meet Earnings before Interest, Taxes, Depreciation and Amortization (EBITDA) goals• Implements, directs, adheres and ensures compliance to all applicable laws, regulations, and company policies, company values and code of conduct• Manages activities for the recruitment, and hiring, and performance management and career pathing of direct reports• Communicates with staff and associates through frequent meetings, and ensure all managers both technical and branch hold regular staff meetings with their associates• Trains associates to develop their product knowledge/technical skills, customer service skills and business literacy• Acts with urgency to meet and resolve customers' needs and problems and develop associates' commitment to act with urgency• Performs supervisory responsibilities, including, but not limited to: making employment decisions regarding hiring, promoting, demoting, and terminating; conducting performance appraisals; and coaching and developing associates.

Primary Duties and Responsibilities:•Manages and reports on operational activities to maximize efficiency, productivity, quality, and safety.•Ensures achievement of operational performance metrics and goals.•Communicates operational site performance and activities to the Market Manager and other designated personnel.•Manages the activities of the Tech Supervisors and Production Technicians at the assigned site; including delegating daily activities, setting goals, and leading staff meetings.•Monitors fleet vehicle usage and expenses.•Accountable for appropriate equipment usage and proper consumption.•Interprets and share operational reports to help set actionable goals.•Interacts with customers and their representatives when necessary.•Oversees the recruiting, hiring and retention of Production Technicians and Tech Supervisors.•Develops Associates through effective communication and leadership skills.•Works to provide the highest level of customer satisfaction.•Some travel may be required.•Other duties as assigned.

A Service Manager will be responsible for supervising the daily activities of the assigned Service Technicians and/or Contractors, ensuring that the market achieves the standards, goals and metrics set forth by Multiband and our customers. They will develop associates through effective communication and leadership; oversee field training of new Service Technicians, visit job sites to perform training and up-training, conduct field inspections of vehicles and safety practices, and hold weekly meetings to review standards, goals, QC results and performance metrics. The ideal candidate will have strong interpersonal skills, management ability and industry knowledge; will be profit focused, result oriented and an effective motivator.Requirements1-3 years experience as a supervisor or installer. Must have proven leadership ability. Must have excellent written and verbal communication skills. Must have DOL, State, and OSHA compliance knowledge. Must have strong computer skills, including experience with Windows-based PCs and a solid working knowledge of Microsoft Office programs, including Outlook, Excel, and Word. Must meet all minimum Installation Technician requirements. Must have excellent customer-service skills.