Knowledge Management And Diagnostics Writer
Current
Jul 2023 - Present
AeroLeads people directory · profile
James Lean Email & Phone Number
Knowledge Management and Guided Diagnostics Writer
at
BT Business
LinkedIn matched
✓ Verified May 2026
2 data sources
Profile completeness 86%
Current company
Role
Knowledge Management and Guided Diagnostics Writer
Location
Inverness, Scotland, United Kingdom
Who is James Lean? Overview
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Quick answer
James Lean is listed as Knowledge Management and Guided Diagnostics Writer at BT Business, based in Inverness, Scotland, United Kingdom. AeroLeads shows a matched LinkedIn profile for James Lean.
James Lean previously worked as Knowledge Management and Diagnostics Writer at Bt Business and Customer Service Representative at Bt Business.
Company email context
Email format at BT Business
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BT Business
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Profile bio
About James Lean
James Lean is a Knowledge Management and Guided Diagnostics Writer at BT Business. He possess expertise in contact centre, business networking, telecommunications, real time monitoring, call centers and 9 more skills.
Listed skills include Contact Centre, Business Networking, Telecommunications, Real Time Monitoring, and 10 others.
Current workplace
James Lean's current company
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4 roles
James Lean work experience
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Customer Service Representative
October 2006 - PresentAdvanced Diagnostics Team - 3rd line supportInvestigation of single user faults, Analysing and trending fault Patterns, offering technical support to 1st and 2nd Line teams,Building and developing training Modules, Multi System Fault Team - Investigation of Multi user faults, Analysing and patterning call Trends, Offering technical.
Oct 2007 - Jul 2023
Technical Customer Service Representative
March 2005 – June 2006Front line Helpdesk Analysts -first level contact into the BT Business Broadband Support teams, completing first stage diagnostics.call back support -2nd line support for Complex broadband faultsComplaints support -technical support for complaints into BT Business Broadband,Ethernet Support -providing Remote 2nd Line support for BT.
Mar 2005 - Oct 2007
Shelf Stacking And Stock Rotation
Feb 2004 - Mar 2005
FAQ
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Quick answers generated from the profile data available on this page.
What company does James Lean work for?
James Lean works for BT Business.
What is James Lean's role at BT Business?
James Lean is listed as Knowledge Management and Guided Diagnostics Writer at BT Business.
Where is James Lean based?
James Lean is based in Inverness, Scotland, United Kingdom while working with BT Business.
What companies has James Lean worked for?
James Lean has worked for Bt Business, Manpower Uk, and The Co-Operative Group.
How can I contact James Lean?
You can use AeroLeads to view verified contact signals for James Lean at BT Business, including work email, phone, and LinkedIn data when available.
What skills is James Lean known for?
James Lean is listed with skills including Contact Centre, Business Networking, Telecommunications, Real Time Monitoring, Call Centers, Data Analytics, Broadband Networks, and Employee Training.
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