James Lemaster Email & Phone Number

United States

Mumbai, Maharashtra, In

I'm recognized across TCS as a valuable and trustworthy business partner. Actively engages with ISU, GTM, and account leadership in joint business planning, joint offering development and R&CS-led integrated services sales and delivery. I'm reinforcing trusted relationships with key contacts, specifically with the GTM leads, the ISU leads, and with account partners at multiple clients. Key accomplishments while with TCS:# Led the creation of new materials for R&CS' use in thought leadership, RFP responses, pursuits, sales, BRM tools, and project delivery, involving others in the team to help and learn from those efforts.# Established the P&U weekly connection with R&CS leadership to maintain existing projects, identify new project opportunities, and supporting TCS-ISU's needs.# Worked with peers and team members to understand their career goals and support their performance needs, not only within the R&CS team but also for my project teams across TCS SO leads.# Inspired confidence in others, both within the R&CS team (for training and skills across M&A, Resiliency, and GRC services) and with TCS. Drove highly significant positive outcomes for clients, even when faced with challenging the clients' point of view.# Active member of TCS culture and diversity team, and seeks to maintain a culture of acceptance and respect in every activity.# A conference speaker and author of marketing materials and written thought leadership papers. Raised the quality of intellectual debate through empathetic and personal engagement with stakeholders.# Maintained "Building on Belief" and "one team" culture approaches.

New York, Ny, Us

Similar to the position at EY, KPMG leveraged my skills and experiences which had grown significantly since adopting the Big 4 “ways of working.” Position ended with offer from TCS. Key highlights (company names withheld at their request):# Established the cyber security service strategy for the energy market at priority accounts in the power & utility, oil & gas, and chemicals sectors. The successful strategy, built with support from executive/partner leadership and collaboration across service lines, allowed cyber services to penetrate green-field accounts, and expand consulting services at priority accounts. In addition, the strategy focused on relationships and negotiation methods which emphasized long term, multi-year contracts and service agreements, leveraging partnerships with Oracle, PaloAlto, Qualys, SailPoint, SalesForce, SAP, and ServiceNow.# Improved contract vehicles with the support of Risk Management by collaborating with office of general counsel to establish terms and conditions for global services, specifically the multi-firm agreements between regions to increase US participation with services in APAC, EMEA, and UK firms’ clients. These changes decreased the amount of perceived risk associated with multi-firm agreements, addressed the requirements from the office of government affairs related to Foreign Agents Registration Act (FARA), and reduced the amount of time needed to approve services and SOWs.# Established a data protection program for KPMG with collaboration and support from KPMG’s CISO team, and the cyber security services consultants.# Led multiple risk-based projects for perimeter management, user behavior analysis (UBA), and GRC improvement projects.

Milpitas, California, Us

During FireEye's and Mandiant's merger, led cyber teams to develop incident response and configuration management governance (policies, processes and procedures) for a Texas based client. Working with general counsel, policy controls were integrated with response needs for secure, efficient, and consistent IT operations across offshore, on shore, and the business enterprise. Position ended with the offer from KPMG.

London, Gb

Across the 5 year tenure at this Big 4 firm, I was able to capitalize on my real-world experiences planning, implementing, and managing business information projects and environments. EY leveraged my skills across industries, accounts, and global regions. Position ended with the offer from FireEye. Key highlights of my time with EY (client/account names withheld at their request):# Established risk management programs and processes in support of corporate enterprise risk management programs across multiple clients in different industries. These projects required collaboration among corporate functions including cyber security, legal, governance/risk/compliance, HR, internal audit, IT, and operations to establish risk catalogs, impacts, and evaluation criteria. These important projects enabled me to build and maintain a risk-based approach for all projects, regardless of ERM involvement, to prioritize client needs anchored in solid quantification and qualification processes.# Led cyber teams to develop incident response and configuration management governance (policies, processes and procedures) for multiple clients spanning different industries. Working with international IT, fleet management leaders, operational technology VPs, and CISOs, policy controls were integrated with response needs for secure, efficient, and consistent IT operations offshore, on shore, and across the enterprise.# Led multiple IT and cybersecurity Internal Audit co-source engagements, responsible for planning, designing, executing, and reporting audit engagements for financial, power & utilities, oil & gas, healthcare, security, and investment holding companies. Assurance for cybersecurity related to Compliance & regulations, NIST, ISO, as well as functional assessments of perimeter protection, identity access management, insider threat programs, security logging and monitoring, and program governance.

Englewood, Colorado, Us

Streamlined operations, application development, and strategic IT initiatives. Implemented CRM and BI systems using ITIL Framework, Gartner recommended standards, and Info-Tech Research group’s industry standards.# Streamlined Change Management, Operations, and App Support Quality Assurance by implementing monthly release and validation audits using Symantec CSP.# Created Business Intelligence Analytics (DB mining, analysis, and reporting) resulting in an elimination of SLA impacting incidents (from an average of 45/month in 2010 to 1 in March 2012)# Reduced monthly KTLO for Change and Problem Management by automating all approval processes in the BMC Footprints CRM.# Improved SLA Compliance by 15% by implementing an incident management process with the operations and service desk teams# Created and Maintained Document Control and Collaboration Environments# Trained OTS staff on ITIL, PMI, Value Chain, and Quality Assurance industry best practices# Maintained SSAE16 and SAS70 Compliance with corporate policies and procedures, reducing the number of audit findings by 75% (only 1 finding 2011).

Created a consulting company to accommodate the requests received from SMB contacts. Projects varied from drafting RFPs, wireless designs, to ERP and CRM implementation strategies. Closed after receiving the OTS full-time offer. Key accomplishments:# Implemented strategic business directives for clients and customers# Planned economic development strategies for SMB clients creating sales targets and marketing plans, establishing 20% growth in sales# Established a value added reseller channel with T-Mobile, offering technology consulting services to augment their business sales channel, creating a 10% share of annual market value

Chantilly, Virginia, Us

Led multiple departments (DBA, Service Desk, App Dev, Network and Sys Admins) to effectively support the Colorado Department of Human Services County Infrastructure Support Contract. This environment supported 10,000 users, 64 Counties, 120 locations, host services from the CBI Data Center, as well as the coordinated state agencies. Lay-offs in 2009 allowed me to finish school and start LeMasterCorp, LLC.# Created the process manual for DRC staff, reducing the hardware refresh cycles for Workstations, Servers, Network, and Printing equipment by 75%, from 2 year rollouts to 6 months.# Led the CRM system implementation for State and DRC call centers creating the problem management processes, scripts, and escalation processes reducing the support call volume by 25% by eliminating the frequency of reopened problems.# Maintained Service level compliance avoiding any liquidated damages during the entire 11 years (I was subcontractor between 1998 and 2001)# Coordinated Software Development planning, testing, and deployment using Alfresco, increasing the customer satisfaction of software releases by 10%# Created, Defined, and Implemented ITIL Standardized Policies and Procedures for State and DRC staff, increasing system availability for critical systems by 15%