James Lenton Email and Phone Number

I am a graduate of Buckinghamshire New University with Upper 2:1 Degree in International Business Management & Marketing. I currently hold the position of Lead CSR within the CC/LEZ/ULEZ Escalations team, having joined Capita in March 2019, initially as a ULEZ Escalations CSR. I am an enthusiastic, hardworking individual, who has a proven track record of excellent people and leadership skills. My previous employment was largely within the security sector where I gained valuable experience in developing quick initiative, working within company procedural guidelines and ensuring a high quality of customer service is consistently maintained with optimum efficiency.Key Skills and AttributesMotivating Leader and Team Player - positive/can do approach with excellent people skills. Results driven - passionate about quality and service standards.Proven problem solver - ability to review and resolve complex issues using previous working experience and common sense.Relationship Building - builds a professional relationship with management of all levels and team members.Customer resolution - experienced in handling escalated complaints and finding corrective action as necessary.Able to quickly adapt - and perform in new environments and gains trust of colleagues quickly.