James Lilo Email and Phone Number

Provide technical support for visa assessments, ensuring compliance with immigration laws.Train and mentor new staff, developing exercises and coaching for technical proficiency.Manage complex, sensitive cases with delegated decision-making authority.Collaborate with colleagues to refine processes, templates, and instructions.Maintain records and handle customer complaints, ensuring effective resolutions.Led complex visa application assessments, ensuring compliance with immigration law and policy while mentoring new staff and developing training materials.Fostered cross-network collaboration to enhance processes and procedures, building strong relationships with internal and external stakeholders.Managed challenging, sensitive cases using delegated decision-making authority, maintaining high standards of quality and privacy control.Provided effective resolutions to customer complaints, adhering to departmental standards and supporting the management team with leadership skills.Ensured meticulous record-keeping and compliance with organizational policies, safety procedures, and regulatory requirements.Led complex visa assessments, ensuring compliance with immigration laws while mentoring staff and refining processes for enhanced efficiency.

Managed public relations and media for Fiji government ministries, enhancing communication strategies.Developed and distributed media releases, increasing public awareness of government initiatives.Fostered and maintained partnerships with international development organizations, strengthening cooperation.Led public relations efforts for Fiji Ministries, crafting compelling media releases and fostering key stakeholder relationships for enhanced government visibility.Pioneered new communication strategies to promote government initiatives, resulting in improved public awareness and engagement with national programsCoordinated with multiple government departments to ensure cohesive messaging, strengthening inter- ministry cooperation and public information disseminationStreamlined media liaison processes, significantly reducing response times and enhancing the government's ability to address public concerns promptlyDeveloped long-term communication plans aligning with Fiji's development goals, fostering stronger international partnerships and domestic supportSpearheaded public relations initiatives for Fiji Ministries, enhancing government visibility and fostering key stakeholder relationships

Efficiently assess and process applications for health practitioner registration, ensuring compliance with legislation.Maintain accurate health practitioner records, contributing to a reliable national register.Prepare detailed reports and recommendations on registration matters, supporting informed decision-making.Manage application cases within KPI timeframes, ensuring timely and effective registration.Actively contribute to the continuous improvement of registration processes, enhancing overall efficiency.

Assessed and processed health practitioner applications, ensuring compliance with legislation and Board standards within KPI timeframes.