James Lim Email & Phone Number

- Onboarding and Account management for strategic and high networth clients. (Dual IPMI/local/mixed with Flex Policies, Vendor integration and management)-Consulting full Flex and harmonization proposals.- Organic, inorganic growth and New Business across South-East Asia.- Training and Guidance for team members and colleagues.

- Manage Employee Benefits Programs for HNW, key corporate clients- In-depth experience across Group Health and Medical, Risk, Flexible Benefits, Preventive Care, Holistic Wellness & Events.- Proficient in problem solving or next best creative alternative.- Comfortable working with internal & external key stakeholders regionally and globally across different time zones.

- Manpower and solutions provider for Last-mile deliveries and fulfilment of orders.- Systematically achieved 100% delivery attendance and attempts across all partner platforms.- Acquired coveted major main contractor status across major last mile companies in Singapore.- Peak Fleet size of 70 drivers and vans handling deliveries along the northern and eastern corridors of Singapore as well as other ad-hoc opportunities

- Consultant and advisor on employee wellness and medical insurance benefits for key strategic clients.- Recorded 5% to 15% decrease in premium spend for clients with same or higher insurance coverage.- Maximized budget limitations by co-sharing employee's premiums for highly under- utilized Medishield coverage.- Presentations conducted at large scale events (200+ employees) and individual face- to-face time- Realigned mindset of “Prevention over Cure”, reducing claims, further decreasing cost of medical insurance.- Incorporated Flexible benefits claims for health and wellness such as health screening and gyms instead of allocating all funds into employee's bonus directly.

- Managed phone and email enquiries on customizable, individual employee wellness and medical insurance benefits for corporate entities.- Implemented solutions for service level and overall process improvement.- Call flow design, Voice logging, voicemail retrieval and reporting processes.- Vendor management for CRM, VOIP solutions and UAT testing. (Desk.com, SalesForce, Orchestra, Service Cloud)

- Delivered service over the telephone to Retail, Treasures and Private banking customers.- Specialized in Unsecured Loans, Credit cards and General Banking.- Consistently achieved and surpassed KPI and TAT levels.- Start-to-end monitoring and processing of customer's requests/enquiries.- Alternative solutions outside the scope of Banking and Financial Services.- Rotational weekly/daily shift work involving morning, afternoon and night shifts.- Best Performing Officer September, November & December 2015

- Checking and generation of Banking facility documentation for the release of Trade/Credit Facilities for SME enterprises.- Ensuring relevant valuations and supporting legal documentation are in order prior to Security Credit Compliance.- Withdrawal and handling of documentation necessary for legal recovery actions.- Provide updates and tracking of dated securities and other ad-hoc projects.

- Creation of test scenarios for various new Financial Products and internal Project requests including enhancements and debugging of production logic.- UAT and reconciliation of erroneous logic according to user required specifications.- Weekly updates and tracking of project requests and defect resolutions.- Business Liaison between Product Development and Technology departments.

- Recce & Survey instructor for Field Artillery Officer Cadet, Specialist and Reservist courses.- Planned and executed Brunei and Thailand Jungle Field Training and Live Firing Exercises.- Audited and rewrote Gunnery Director’s curriculum and lesson plans from the ground up.- Attended various leadership courses such as Coaching for Performance and Development.- Assumed the role of Investigating and Defending Officer for Court marital cases reducing sentences by a degree of 6 to 9 months for cases under care.

Bachelor Of Business, Economics & Finance

Bachelor, Business (Economics And Finance)