James Lim Email & Phone Number

Greater Kuala Lumpur

Collaborate closely with client teams to ensure SEM campaigns are set up according to best practices.Drive maximum efficiency and optimum performance in campaign setup.Track and report on key metrics.Optimize campaigns to achieve better results.Monitor budget/spend pacing and forecasting.Translate ad statistics into actionable insights and provide recommendations.Analyze B2B ad campaign performance across keywords, ad copy, landing pages, A/B testing, bid management, and… Show more Collaborate closely with client teams to ensure SEM campaigns are set up according to best practices.Drive maximum efficiency and optimum performance in campaign setup.Track and report on key metrics.Optimize campaigns to achieve better results.Monitor budget/spend pacing and forecasting.Translate ad statistics into actionable insights and provide recommendations.Analyze B2B ad campaign performance across keywords, ad copy, landing pages, A/B testing, bid management, and budget.Work with internal teams to streamline operations using keyword research tools and dashboards.Monitor key metrics including Clicks, CTR, Reach, Engagement, Conversions, CPA, ROAS, and cost per click.Provide strategic keyword bidding recommendations based on market trends and competitor research data.Stay informed about emerging opportunities in SEM on Google Ads and Microsoft Bing Ads.Serve as a super-user and product expert for digital marketing paid search platforms. Show less

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Engage with clients in Hong Kong & China, including their agency partners, to discover their unique goals and challengesTailor Google Ads solutions to their needs and secure their buy-in.Build strong and lasting relationships with clients through proactive support and communicationOversee and optimize 120+ client accounts for 6-9 months, delivering high-quality results and maximizing ROIIdentify upsell opportunities and increase client lifetime valueDevelop data-driven… Show more Engage with clients in Hong Kong & China, including their agency partners, to discover their unique goals and challengesTailor Google Ads solutions to their needs and secure their buy-in.Build strong and lasting relationships with clients through proactive support and communicationOversee and optimize 120+ client accounts for 6-9 months, delivering high-quality results and maximizing ROIIdentify upsell opportunities and increase client lifetime valueDevelop data-driven strategies and manage budgets efficientlyMonitor performance with Google Ads & Analytics, providing actionable insightsSupport clients in campaign strategy, optimization, and feature utilizationAttain the revenue targets (110%+ in Q3’23) and the 110%+ performance objective throughout 2023.Collaborate with internal teams and agency partners for seamless service and scale client growthSupport agencies in developing client-centric growth strategies and Google Ads product featuresSupport clients and agency partners on effectively utilizing Google Ads, Google Tag Manager, and Google Analytics for optimize performance and measure campaign resultsFoster open communication and collaboration to drive conversion and revenue Show less

Kuala Lumpur, Malaysia

Managed Google Ads campaigns for Kickstarter projects, optimizing campaigns to drive sustainable customer funding and engagement.Increased ROI by 110% and achieved 100% of revenue targets.Fostered strong relationships with clients and marketing agencies.Collaborated with agencies to integrate Google Ads and deliver exceptional results.Conducted market research and analysis to identify ROI improvement opportunities.Utilized Google Ads features to effectively scale client… Show more Managed Google Ads campaigns for Kickstarter projects, optimizing campaigns to drive sustainable customer funding and engagement.Increased ROI by 110% and achieved 100% of revenue targets.Fostered strong relationships with clients and marketing agencies.Collaborated with agencies to integrate Google Ads and deliver exceptional results.Conducted market research and analysis to identify ROI improvement opportunities.Utilized Google Ads features to effectively scale client businesses.Engaged in strategic consultations, tracked performance, and provided campaign optimization training. Show less

Kuala Lumpur, Malaysia

Identified and cultivated new business opportunities with both new and existing clients.Ensured seamless operations and service delivery.Actively participated in new marketing initiatives.Contributed to product development and marketing efforts.Fostered and maintained client relationships.Provided technical support through online channels and on-site visits.Traveled to meet critical clients and explore new customer prospects.Kept management updated with reports and… Show more Identified and cultivated new business opportunities with both new and existing clients.Ensured seamless operations and service delivery.Actively participated in new marketing initiatives.Contributed to product development and marketing efforts.Fostered and maintained client relationships.Provided technical support through online channels and on-site visits.Traveled to meet critical clients and explore new customer prospects.Kept management updated with reports and forecasts.Created technical content for websites, e-commerce platforms, and blogs.Assisted management in planning and executing customer care projects.Supported upper management with various ad-hoc tasks. Show less

Seri Kembangan

Led lead generation, client engagement, product demonstrations, negotiations, and post-sales support.Cultivated strong communication and customer service skills for seamless cross-functional collaboration.

Kuala Lumpur, Malaysia

Provided exceptional customer service to TV shopping customers via phone callAssisted customers with placing orders, processing payments, tracking order status, and resolving issues.Maintained accurate records of customer interactions, inquiries, and complaints in a CRM system.Recommended additional products and services to customers, resulting in an average upsell rate of 10%.Assisted customers with technical issues and resolved complaints in a timely and professional manner.

Selangor, Malaysia

Provided exceptional customer service to shoppers, greeting customers upon entry and offering assistance with product selection, fitting, and purchases.Maintained the appearance of the store by ensuring that merchandise was properly displayed and organized, and that the store was clean and tidy at all times.Assisted with inventory management, including receiving and unpacking new merchandise, conducting stock checks, and replenishing merchandise as needed.Processed customer… Show more Provided exceptional customer service to shoppers, greeting customers upon entry and offering assistance with product selection, fitting, and purchases.Maintained the appearance of the store by ensuring that merchandise was properly displayed and organized, and that the store was clean and tidy at all times.Assisted with inventory management, including receiving and unpacking new merchandise, conducting stock checks, and replenishing merchandise as needed.Processed customer transactions through the POS system, ensuring that all purchases were accurately recorded and that customers received correct change or refunds.Assisted with visual merchandising, including creating displays and arranging merchandise to showcase new arrivals and promotions.Provided input to the store manager regarding customer feedback, product trends, and sales performance, and made recommendations for improvements to the shopping experience.Collaborated with team members to ensure that all tasks were completed in a timely and efficient manner, and provided backup support to other store departments as needed. Show less

Malaysia

Providing internet package such as TM, P1 and others telco servicesCreate and execute sales strategies to drive new business and retain existing customersDevelop and maintain positive relationships with customers and provide exceptional customer serviceConduct sales presentations and demonstrations to potential customersRespond to customer inquiries and provide accurate information on products and servicesCollaborate with other sales team members to share best practices and… Show more Providing internet package such as TM, P1 and others telco servicesCreate and execute sales strategies to drive new business and retain existing customersDevelop and maintain positive relationships with customers and provide exceptional customer serviceConduct sales presentations and demonstrations to potential customersRespond to customer inquiries and provide accurate information on products and servicesCollaborate with other sales team members to share best practices and improve overall sales performanceKeep up-to-date with industry trends and new technologies in order to provide informed recommendations to customers Show less

Bachelor'S Degree, Marketing

Ddevelop marketing strategies and campaigns, create and manage brand identity, use market research and data to inform decisions.

Diploma In Marketing

Covers a range of topics, including market research, consumer behavior, branding, product development, digital marketing, and promotions..