I am a senior Financial Director with several years experience in the automotive business and several years finance management experience. I have extensive customer contact experience including negotiating to resolve conflict, managing staff, and ensuring Microsoft Word is at the highest level possible for each vehicle. Most recently I have been focusing on driving profitability by implementing new processes to improve efficiency and cost control, along with developing training programs for sales people, managers and technicians. In my current role I have created many process improvement opportunities which have resulted in positive results for both the dealer and corporate