James Linnell Email & Phone Number

Remote

Supporting all 10 Key Accounts, both Banks and Credit Unions. Charged with being the voice of the client within Q2, holding regular meetings, opening custom development work requests, aiding in monitoring of support issues and escalations. Focus on connecting and building relationships with existing clients at all levels. Charged with working cross company.

Remote

Portland, Oregon, United States

I was promoted to manage and grow 22 client accounts—$7.6B in total assets—that previously lacked dedicated account ownership. I’m charged with addressing escalated support problems on existing services and upselling additional products and services by building relationships with C-Suite and Executive leaders at financial institutions. As the main point of.

Hillsboro Oregon

I was hand-picked to join this newly created department, supporting 100+ clients (in conjunction with 2 team members) with technical problems, report requests, audit data requests, and ad-hoc inquiries. In addition to this, I generated internal productivity reports and delivered the results to stakeholders. ► Earned reputation for consistently resolving.

Hillsboro, Oregon

In this role, I supported 12 accounts with high severity technical problems involving the online banking application. I interfaced with clients via phone and email, serving as the liaison between clients and internal technical teams. ► Drove timely resolution of production-stopping technical problems at financial institutions, working within stringent SLAs.

Portland, Oregon Area

As a Data Analyst, I performed data entry, manipulation, and analysis of automotive data, helping to compile and update the world’s most detailed set of vehicle data. ► Led data mapping project to link 30+ years of data; trained and managed team of 9; delivered project before deadline