James L. Email & Phone Number

Berlin, De

Berlin, Germany

Leading the support and optimization of Talent Acquisition products at Delivery Hero, aligning with and enabling TA strategy through tools, data, and compliance.POC for second-level support for the Global HQ in Berlin and the European Region, including the DHEU Regional HQ, foodora, and Yemeksepeti.Leading the global implementation of the SmartRecruiters CRM module (SmartCRM), ensuring seamless integration and adoption.Overseeing data analytics enabling insights to enhance of talent acquisition strategies globally.Managing data privacy and compliance, ensuring the complaince of systems and processes.Collaborating with the Employer Branding team on CMS, careers website, and CRM topics to enhance our employer brand.Playing a pivotal role in the ATS go-live hyper-care project, delivering exceptional support for the Berlin HQ and European Region teams. Aligning with and enabling TA strategy through TA products. Managing 2 team members, responsible for first-level support at the Global HQ, global TA Ops communications, maintaining our internal TA support website/knowledge base, and global reporting and auditing.

Berlin, Germany

I have moved to the Talent Acquisition Operations Team to support the implementation of Delivery Hero's first global Applicant Tracking System (Smart Recruiters) across 10 brands in48 countries. Responsibilities and tasks: As a member of the Project Core Team for the ATS implementation- understand the use, limitations and configuration of the the SmartRecruiters ATS, its integration with the HCM system (Workday) and agreed internal processes as SME- own specific topics and keep knowledge up to date on all other topics to provide support or take over as necessary- gather requirements from global entities- provide proposals and recommendations to decision-makers- configure and/or test the agreed configuration set-up- present demonstrations to global TA stakeholders to aid decision making- engage with stakeholders from relevant disciplines (TA, People Systems, Employer Branding, Candidate Experience, People Process Excellence, Legal, DEI, Total rewards and the vendor) - UAT core project team buddy for 2 brands, coordinating daily testing schedules, defect meetings and defect management/resolutionMain POC for PhenomPeople (CRM & Careers Site) - vendor management - admin user- first-line support - managing the end of the contract and sunsetting of the serviceLaunch of interim Careers Site- support employer branding and web team as needed- TA functional inputTA Ops SME for Compliance - Ensure TA systems & processed are GDPR compliant - Process DSRs - facilitate and lead training for the TA teamMain POC for TA Data Analytics- First-line support for data analytics queries- work with the People Analytics team to improve and evolve data dashboards- provide information and training on updates, new releases and best practices for Talent Acquisition- prepare quarterly data decks for TA leadershipOnboard, mentor and coach an associate level colleague including conducting their 121s.

Berlin, Germany

Primarily responsible for Business roles in Logistics (Product Operations, Product Support and Global Operations), and Growth Strategy positions at Delivery Hero's Global HQ in Berlin.Projects: Updated Hiring Manager Interview TrainingSME for Internal Mobility topicsRecruitment process improvement with the business org I partnerAttending in-person and virtual careers events to present the company and engage with potential candidatesCoached and mentored the team Candidate Experience intern who was assigned to my roles. Hiring all roles for the new Sustainable Packaging team - bringing in key competencies required for the business to succeed in this area. Built a performance tracking dashboard for my team in Google Sheets to give a quick YTD and current overview of the team and individual status, capacity and performance used for 1:1s and team meetings with minimal manual input.

Berlin, Germany

Recruited for key roles in Account Management, Category Management, People/HR, and Operations for Delivery Hero's start-up operations in Germany.Coached and project-managed junior team members to enhance their recruitment skills and ensure effective hiring processes.Assisted in onboarding the new Head of Talent Acquisition, providing valuable input on the talent acquisition process and strategy for the new venture.

Cluster Team Lead (Acting): Stepped into leadership role for Ireland and the Nordic Countries during absence of the team lead. Managed stakeholder relationships, conducted reporting, and ensured operational continuity. Onboarded and managed 2 new colleagues in a remote working environment due to COVID-19.Recruitment Project Lead, Amazon's first Site in Sweden: Orchestrated recruitment efforts for a startup 3PL site in Sweden for the customer Amazon. Successfully hired all roles with quick turnaround despite COVID-19 Kurzarbeit (50% furlough) constraints. Managed project resources to ensure timely and successful project completion.Key User, ATS System (Cornerstone on Demand): Took charge of ATS system operations from October 2020. Provided first-line support, conducted training for colleagues, and collaborated with HRIS team to implement system enhancements.Regional Recruiter (Ireland, Finland, Sweden, Denmark, Norway): Expanded recruitment scope to include Sweden, Denmark, and Norway from January 2021 onwards. Managed end-to-end recruitment processes, ensuring alignment with organizational goals and maintaining high standards of candidate experience.CRM System Champion (PhenomPeople): An early adopter of the PhenomPeople CRM system. Conducted workshops and training sessions across the cluster to establish best practices, optimise KPI attainment, and ensure operational excellence in recruitment activities.Profile Expertise: Recruited for diverse profiles including Customer Care, Back Office, Finance, Sales, Marketing, Account Management, Operations, QSHE, HR, Supply Chain, Warehouse Administration, and Management. Specialized in hiring Freight Forwarding specialists across Road, Air, Sea, and multi-modal transport.

Berlin, Germany

Talent Acquisition Partner & Sourcing Recruiter at Kuehne+Nagel IrelandLed the recruitment for all specialist and managerial positions, including National Management Board level, within Kuehne+Nagel Ireland.Managed remote stakeholder relationships across all levels of the local organisation in Ireland to ensure successful recruitment outcomes.Achieved a 100% fill rate for all assigned positions without utilising external agencies.Oversaw job board relationships, successfully transitioning our investment to a more effective provider through data-driven decision-making.Managed vendor relationships with Irish Jobs and Indeed.Led workshops on candidate feedback, developing a comprehensive feedback guideline for the EMEA region.Conducted training sessions for current Talent Acquisition Specialists and onboarded new colleagues, ensuring consistent candidate feedback across the region.Successfully project-managed the migration of recruitment processes from the local HR organisation in Ireland to the EMEA Talent Sourcing Centre of Excellence (TSC) in Berlin, adapting the TSC process to meet local needs.

Berlin, Germany

Supported the Global IT recruitment team for the first six months, focusing on roles such as project management and product owner. Assisted the IT Recruitment Lead in bringing structure and establishing efficient workflows within the team.Provided ad-hoc support for regional and country-level recruitment as needed.Played a key role in project managing the transition of UK recruitment to the Regional Talent Sourcing Centre. Delivered onboarding training to existing Senior Resourcing Managers in the UK, ensuring the centralised Talent Sourcing Centre services were effectively integrated.Initiated and managed the roll-out project to the Nordic countries, facilitating a smooth and efficient migration when the new colleague responsible for the Nordics started.

Nottingham, United Kingdom

Planned and executed recruitment events, including assessment centre days, and led weekly meetings with stakeholders such as HR Business Partners, Talent Acquisition, and hiring managers.Directed front-line recruitment activities, encompassing candidate screening, telephone, and face-to-face interviews for critical roles in Customer Service, Administration, Accounts, and Team Management.Established and refined a foundational resource planning function within a 180+ seat contact centre, standardising planning and scheduling processes to enhance operational efficiency across all teams.Developed, documented, and implemented robust processes for holiday and offline activity scheduling, basic forecasting, and proposed operating hours, underpinned by data-driven business cases to secure senior management approval.Engineered and implemented an advanced IVR menu for the telephony system, significantly enhancing customer and staff experience through improved call-handling efficiency and first-contact resolution rates.Acted as interim Real-Time Coordinator, overseeing daily operations during absences, and spearheaded additional strategic projects, utilising advanced Microsoft Excel skills for detailed data analysis and reporting.

Hiring manager, responsible for end-to-end recruitment for my team + supporting the team leads of other customer service, admin and accounting teams with recruiting for their teams. Responsible for the Branch Support function with 2 sub-teams, 1 team coordinator and a team coach reporting to me. collaborating with stakeholders across the business to align demand and supply for the inbound customer service teamEnhanced customer experience and effectively managed team changes while performing line manager duties.

Nottingham, United Kingdom

Managed a sub-team of inbound Customer Experience Specialists, effectively driving performance and business generation to consistently meet targets.Significantly improved KPI attainment and achieved the highest rate of new business capture within the wider team through effective coaching and leadership.Designed and delivered comprehensive training programs for new starters and existing team members, ensuring compliance with company standards, implementation of best practices, and enhanced performance.Selected to participate in a group-wide initiative aimed at promoting company values and facilitating transformation processes.Assisted in recruitment activities for the department, contributing to the selection and onboarding of new team members.

Nottingham, United Kingdom

Exceeded call, availability, and business generation targets while delivering exceptional customer service within an inbound phone-based team.Championed the new starter buddy program, facilitating seamless onboarding of new team members by providing shadowing opportunities, conducting coaching sessions, and ensuring rapid transition to independent call handling.

Mansfield, England, United Kingdom

Trained extensively in all areas of the store, including customer-facing roles and stockroom operations.Agreed to stay on in a temporary position as Acting Stock Team Leader to ensure consistency during the final peak trading period before transitioning to my next career opportunity.Provided leadership and support to the stock team, maintaining efficient stock management and operations during a critical trading period.

Nottingham, United Kingdom

Created two new micro-sites for the Frequency Digital Arts Festival.Reported progress to the main web developer, marketing manager, and company director.

Ba In Interactive Design, Design And Applied Arts, First Class With Honours

Explored human interaction with technology through independent and team projects, consistently meeting deadlines. Regularly presented.

Btec National Diploma In Multimeida Design, Triple Award: Distinction, Distinction, Distinction.

As-Levels: Psychology, Sociology, English Literature, Drama & Theatre Studies