James Loe Email and Phone Number

Management professional with broad and deep experience in a variety of industries and professions looking for opportunities requiring a problem solver. Extensive background recruiting, staffing, mentoring, coaching and turning underperforming individuals and teams into award-winners. Led several high-profile projects in financial services. Equally adept working individually as well as leading teams or being a contributing team member.Owned and operated a franchise business conducting due diligence, obtaining financing, determining site selection, lease negotiation, site buildout, recruiting, hiring, training, opening for business, ongoing operations, acquiring ISO certification.Served as a call center team manager overseeing the work of 24 registered and non-registered representatives. Took a poor-performing team and turned them into an award-winning team in one year. Served as the lead manager in the opening of an electronic banking brokerage unit including hiring and training of Team Managers and registered and non-registered representatives. Served as a call center director establishing a project management function serving four national call centers. Conducted a proprietary call center best practices study. Oversaw the development of management training for call center team managers. Developed and conducted call center Human Resources practices surveys for the greater Phoenix area.