James Loftus Email and Phone Number

● Led Business Analyst team responsible for successful execution and delivery of requirements for a wide range of insurance software applications including Guidewire PolicyCenter & Billing Center, Agent Portals, Customer websites, EDW, Salesforce, Integration, Forms & Workflow, ServiceDesk, Security, Server & Storage, and Network & Telecom.

• Leading two teams of IT Business Analysts responsible for successful execution and delivery of key strategic project deliverables and BAU operational initiatives.• Develop and maintain Requirements Framework and professional BA best practices to foster excellence and consistency in the elicitation, analysis, and definition of business and technical requirements.

• Led Operational Change Management effort that successfully prepared and transitioned the organization to a major new business system. Accountable for developing and implementing change strategy, impact analyses, project plans, and deliverables for user training, communications, and business process workflows. Applied best practices using the Prosci ADKAR model.• Business Project Manager / Business Analyst for SAP Financials project that consolidated and streamlined the company’s key… Show more • Led Operational Change Management effort that successfully prepared and transitioned the organization to a major new business system. Accountable for developing and implementing change strategy, impact analyses, project plans, and deliverables for user training, communications, and business process workflows. Applied best practices using the Prosci ADKAR model.• Business Project Manager / Business Analyst for SAP Financials project that consolidated and streamlined the company’s key financial and regulatory reports onto a single platform.• Analyzed and implemented new rating application that provided business partners with vastly improved financial accuracy, flexibility, tracking and operational efficiency. Show less

• Managed a team of Business Analysts, Project Managers, Quality Analysts and User Support staff assigned to various sized projects, from large enterprise strategic initiatives to small maintenance tasks.• Accountable for the completion of key deliverables such as work breakdowns, estimates, scope and requirements documents, test plans, test cases and QA metrics under tight deadlines.• Collaborate with business management to plan and prioritize projects; worked with IT management to… Show more • Managed a team of Business Analysts, Project Managers, Quality Analysts and User Support staff assigned to various sized projects, from large enterprise strategic initiatives to small maintenance tasks.• Accountable for the completion of key deliverables such as work breakdowns, estimates, scope and requirements documents, test plans, test cases and QA metrics under tight deadlines.• Collaborate with business management to plan and prioritize projects; worked with IT management to staff projects and ensure resources were allocated in accordance with budgets.• Active individual contributor role in projects serving in various capacities as Project Manager, QA Lead and Tester, Business Analyst and Scrum Master.• Developed and implemented Quality Assurance and Business Analysis methodologies, tools and user groups. Developed QA Metrics to improve project status reports for decision-making.• Responsible for managing daily support of various business systems: user helpdesks; user training and documentation; ands system maintenance and monitoring. Show less

· Established Unigard's first Project Management Office, reporting to CIO.· Developed project management methodologies and implemented SDLC processes for consistent and structured delivery of projects. · Trained, mentored and coached project managers, IT staff and business partners on project management standards and best practices.· Coordinated creation of Strategic Business Plan, meeting with executives to develop short and long-term goals with the initiatives to achieve… Show more · Established Unigard's first Project Management Office, reporting to CIO.· Developed project management methodologies and implemented SDLC processes for consistent and structured delivery of projects. · Trained, mentored and coached project managers, IT staff and business partners on project management standards and best practices.· Coordinated creation of Strategic Business Plan, meeting with executives to develop short and long-term goals with the initiatives to achieve them.· Created and maintained company project portfolio. Worked with project teams to provide unified status and risk mitigation reports to executive level staff to ensure successful completion of key initiatives. Show less

· Developed functional / non-functional requirements for Onvia's Small Business Platforms under tight deadlines. In conjunction with Product Managers, defined product features based on market and competitive research · Applied a broad range of business analysis methods and techniques to gather and to document requirements including UI modeling, Use Cases, context models, event models, class models, navigation diagrams, and business rules.· Facilitated team meetings throughout… Show more · Developed functional / non-functional requirements for Onvia's Small Business Platforms under tight deadlines. In conjunction with Product Managers, defined product features based on market and competitive research · Applied a broad range of business analysis methods and techniques to gather and to document requirements including UI modeling, Use Cases, context models, event models, class models, navigation diagrams, and business rules.· Facilitated team meetings throughout development phases including kick-offs, JAD sessions, requirements gathering, status meetings, and gate reviews. · Demonstrated skills in leading and organizing multi-disciplined work teams from programming, engineering, QA, marketing and graphical design. Show less

· Provided on-site consulting to Microsoft for its Business Partner Network Extranet service. Served as primary client interface on all business and technical matters to ensure support and performance expectations were being met. · Engaged dispersed projects teams in the design, implementation and maintenance of client technology services. Developed project scope, requirements, work breakdowns and task priorities.· Established revenue goals and strategic objectives with company… Show more · Provided on-site consulting to Microsoft for its Business Partner Network Extranet service. Served as primary client interface on all business and technical matters to ensure support and performance expectations were being met. · Engaged dispersed projects teams in the design, implementation and maintenance of client technology services. Developed project scope, requirements, work breakdowns and task priorities.· Established revenue goals and strategic objectives with company management for developing short and long-term client relationship. Show less

· Directed web site design and hosting services, which included clients such as Pro Golf Discount, Tully's Coffee and Anthony's Restaurants. Gathered and analyzed requirements from clients and worked with design and engineering teams to deliver technical services.· Consulted clients on Internet marketing strategy to promote their web sites. Helped golfdiscount.com from inception to becoming one of the leading golf e-commerce sites. · Performed data center administration; installed and… Show more · Directed web site design and hosting services, which included clients such as Pro Golf Discount, Tully's Coffee and Anthony's Restaurants. Gathered and analyzed requirements from clients and worked with design and engineering teams to deliver technical services.· Consulted clients on Internet marketing strategy to promote their web sites. Helped golfdiscount.com from inception to becoming one of the leading golf e-commerce sites. · Performed data center administration; installed and maintained NT server software and hardware, domain registrations, DNS set-up, Microsoft IIS configuration, IP addressing, ftp, performance monitoring and email support.Manager, Finance and Operations· Managed the production of package software products, negotiating vendor contracts and software license distribution agreements.· Developed key indicators to analyze, improve and refine business operations including financial reporting, human resources, payroll, and corporate procedures. Export Manager· Managed software export business to Japanese market, achieving over $2 million revenue in first year. Negotiated distributor contracts and maintained relations between US software manufacturers and Japanese distributors. Show less