James Looi Email & Phone Number

Singapore

Singapore

▪ Started a direct-to-consumer luxury F&B that’s generated over $170,000 in revenue & served 2800 customers.▪ Directing all core business roles such as sales, marketing, logistics, culinary operations & partnership initiatives.

Singapore

▪ Product owner for the Agent Console of Shopee's In-house customer service system to drive Q4’23 - Q3’24 agent cost efficiency and service quality improvements in Chat Agent Average Handling Time (AHT: −5.4%) & CSAT (+2.2%).▪ Key driver for CS GPT project utilising a private Large Language Model (LLM) tuned with in-house data to produce several outputs (Case Summaries, Internal Notes & Auto-replies) to reduce Case Handing/Comprehension Time.▪ Experienced with overseas business trips where study insights were used for subsequent quarterly product roadmaps.▪ Prioritising feature requests, operational work & UAT tests for 11 regional markets & 7 Functional Product Managers.▪ Defined the 2024 Product Vision/Roadmap for Agent Console to balance the exploration of AI features with key OKRs.

Singapore

• Led the ideation and discovery of Share with Friends, a feature for users to intuitively recommend and discuss their favourite merchants, dishes & items• Provided recommendation through analysis of several experimentation datasets• Involved with several other features such as Item Re-ranking, Carbon Offsetting & FOMO Nudges

Singapore

• Product owner for an internal facing portal used by Fraud Operations & Chat to manage black/whitelisting of keywords.• Overhauled biweekly task reporting process, reducing time required by 98% and eliminating errors from manual input. • Assisting with ideation, research and management of features related to Shopee's Chat function.

Singapore

• Experimented on Mozilla’s open-source model DeepSpeech, applying transfer learning with IMDA’s National Speech Corpus containing 3000+ hours of localised transcribed audio via Google Cloud Platform and TensorFlow libraries.• Developed real-world application of the model on transcribing speech in meeting rooms to minutes documentation.

Singapore

• Assisted with expansion of OneConnect’s product portfolio towards the South East Asia (S.E.A) region via in-depth research into the burgeoning S.E.A SME/Peer-to-Peer Microfinance market amidst uncertain regulatory approval.• Conducted rigorous testing/documentation for OneConnect’s Computer Vision products pertaining to Voice, Facial and Optical Character Recognition, contributing to the Quality Assurance portion of product development.

• Authored Supply Chain industry related articles to be circulated among C-Level Executives.• Assisted in the creation of User Guides for Y3's Warehouse Management Software.• Conducted market scans on top Warehouse and Transportation Management Software.

Bachelor Of Science - B.Sc (Information Systems), Digital Business Solutioning | Artificial Intelligence, Cum Laude

Activities and Societies: SMU Product Club (2021) SMU Whitehat Society (2018-2020) SMUX Skating (2018-2020) SMU PAW (2018-2020)Leadership.

International Exchange, Economics

Science, Jc1-Jc2

Activities and Societies: Swimming (2014-2015)Leadership Positions: - TJC Swim Team • Captain (2014-2015) TJ Orientation Camp 2015 •.

Secondary 2-4

Activities and Societies: Swimming (2011-2013)Leadership Positions: • Class Chairman (2011-2013) Achievements/Awards: • Bronze Medalist.

Secondary 1

Activities and Societies: Swimming (2010)Leadership Positions: • Class Monitor (2010)