My role began as a member of the Agency Management team, closely working with the Web Support team whose systems I was trained on to help with when the workload grew. I also supported the System Access Support team to assist with team absences.

Developed the careful attention to detail necessary for building customer offers in order to meet exactrequirements. This also involved large amounts of team and individual work including day-to-day communication with new and existing customers. Required to deal with pre and post-sale paperwork, maintain an immaculate and well-organised showroom and successfully cope in a fast-paced and highly pressured environment. Additionally, assisted in achieving the title of highest scoring… Show more Developed the careful attention to detail necessary for building customer offers in order to meet exactrequirements. This also involved large amounts of team and individual work including day-to-day communication with new and existing customers. Required to deal with pre and post-sale paperwork, maintain an immaculate and well-organised showroom and successfully cope in a fast-paced and highly pressured environment. Additionally, assisted in achieving the title of highest scoring operational score in Northern UK during my time in the company. Show less

Carried out daily admin tasks whilst building exceptional customer service skills, as well as handling personal information. Aided fellow staff members, including leading staff training. Successfully challenged myself and my team to beat targets.

Assisted with running the shop floor. directly approaching and aiding customers. Often required to lead training events for both colleagues and management. Displayed extensive product knowledge and liaised with management, successfully becoming the first UK store to start up a community outreachprogramme.