- Manage a diverse team of proposal writers, account executives, marketing associates, and interns in offices in New York, Los Angeles, and Chicago, reducing the departments employee turnover rate from 15% to 2.5%.- Own the strategy and execution for the company’s proposal and sales efforts that increased our educational system usage to more than 1 million users through a combination of increasing current client adoption, industry partnerships, and new business development. - Develop complex proposal pricing strategies for a diverse range of secure communication and tablet-based educational services, ensuring higher proposal win rates and a 32% increase in usage at a lower cost to consumers.- Oversee and refine all proposals in response to RFPs from government agencies and private correctional institutions for secure phone, video visitation, messaging, and educational tablet services. - Manage all marketing functions, including trade shows, website and landing pages, client training, marketing material, digital marketing, branding, presentations, and an annual focus group.- Manage website updates and traffic, boosting sales leads by 13% through strategically designed landing pages with industry-specific CTAs, which facilitated prospects in drafting technically accurate RFPs.- Engage in sales presentations as a Sales Engineer and Product Expert.- Implemented and managed the company's new CRM and sales strategy, providing comprehensive training to all departments. This enhanced interdepartmental collaboration on proposals, accelerated the proposal writing process, and reduced bid disqualifications.- Developing cost-effective strategies for purchasing materials while evaluating spending, conducting cost analyses, and setting benchmarks for improving procurement.

- Expanded my role at Legacy to manage account executives, in addition to the proposal writer and marketing team. Led strategic business development initiatives that increased our proposal win ratio from 6% to 47% in a competitive industry, showcasing strong proposal management and strategic skills.- Elevated annual revenue by 338% over a 3-year period by executing innovative sales and proposal strategies, driving substantial business growth.- Boosted bid volume by 58% through the implementation of a centralized proposal response database, streamlined procedures, and process improvements, significantly enhancing operational efficiency.- Increased client retention to 98% by optimizing service delivery, system security, and investigative features, while successfully upselling additional services during new RFP contracting periods.- Oversaw and refined proposals for RFPs issued by government agencies and private correctional institutions, covering secure phone, video visitation, and messaging services.- Formulated and implemented complex pricing strategies for a wide range of products and services, ensuring both competitiveness and profitability.- Delivered engaging presentations as a Sales Engineer, effectively showcasing product solutions and technical expertise.- Directed comprehensive marketing initiatives, including managing trade shows, client training, marketing materials, digital campaigns, branding efforts, presentations, promotional gifts, and organizing an annual focus group.- Coordinated the technical management of new communication system features, ensuring seamless integration and functionality.- Implemented and managed a new CRM and sales strategy while training all departments on CRM usage- Implemented new proposal writing software and centralized response database

- Crafted and edited proposals for RFPs from government agencies and private correctional institutions, ensuring compliance and clarity while managing a team of writers in New York and California to improve quality and efficiency.- Developed and implemented streamlined proposal writing and review processes, significantly reducing turnaround times and enhancing submission quality.- Initiated and shaped the company's marketing strategy, including redesigning the website, launching a blog, and leading social media efforts to enhance brand visibility and engagement.- Organized and managed focus groups and national trade shows, effectively increasing brand visibility and client engagement while contributing to the company's overall marketing and communication goals.- Collaborated on complex proposal pricing strategies for a diverse range of products and services, ensuring competitive and profitable offerings.- Collaborated with several clients to design bespoke marketing programs to notify their constituency of newly supplied services or modifications to existing communication offerings.- Researched emerging technology and assisted in product development strategy meetings to enhance the communication management system - Used analytics to improve the communication management system and proposal efforts. - Redesigned the company website, launched a company blog, and started social media networking efforts.

- Oversaw operations for a startup commercial bakery, including managing sales, delivery schedules, inventory, and a mobile bakery at farmers' markets and events.- Developed and executed the company's sales and marketing strategy, handling a portfolio of retail and wholesale clients across Southern California, including Nordstrom Café with 20 locations.- Created bakery recipes and baked a variety of products, including pastries, cakes, and baguettes, to meet customer demand and maintain high quality.- Successfully sold the wholesale bakery, equipment, and farmer’s market locations in 2013.

- Drafted and finalized private and government proposals for workers’ compensation management, effectively coordinating with large teams across the country to meet strict deadlines.- Developed and customized sales and marketing collateral, implemented social media strategies, created print materials, and enhanced website SEO to drive engagement and visibility.- Conducted in-depth competitor analysis to inform strategic decisions and maintain a competitive edge in the industry.- Delegated responsibilities and led workloads within large teams nationwide. - Successfully managed strict timelines and deadlines.

- Acted as the primary relationship manager for a portfolio of small business customers. - Promoted and sold lending products that met small business needs. - Reviewed loan applications, client accounts, and collected client data. - Resolved client banking and financial difficulties. - Developed great internal and client relationships, resulting in consistently surpassing sales targets.