In this role, I lead a team of internal employees and Workday consultants in delivering solutions for our business pillars. I oversee quality control of all solutions being delivered to the business. I work closely with our business pillars and technical teams to gather and define requirements, recommendations, document changes for change control purposes, design and implement solutions, and ensure user ease of adoption. In serving as the quality control lead I create, review, and participate in functional and regression testing for all system fixes, upgrades, patches, and other maintenance and deliver testing scenarios to business partners to ensure alignment. I also schedule, and facilitate monthly prioritization meetings with business pillars to ensure alignment is maintained of business deliverables. I partner with the Workday team manager to assess and implement bi-annual Workday releases and new system features – and participate in the communication of changes and benefits to users. Additionally, I am responsible for the design and delivery of training for introductory functionality as well as enhancement training for all employees.

In this role, I provided overall Workday support to the Electrical division VP and group HR teams. I performed ongoing security maintenance, supported with recruiting processes including job requisitions, staffing changes, compensation changes, fulfilling reporting needs, leaves management and supporting Workday learning. I designed and implemented a library of video training on a variety of Core HCM, Recruiting, Absence, and Learning processes for the HRIS Group Analyst team and the Group HR teams. Additionally, I provided training to the employee who backfilled this role to help bring them to speed on general Workday functionality.

During my time at G-P I worked as an HCM support consultant performing day to day tasks supporting and configuring Core HCM, Absence and Reporting and performing. Assisted in implementation of Service Now.

During my time at Ensign I have served as a testing consultant supporting a new integration implementation.

Responsible for supporting all HR systems with a primary focus on system configuration, providing support, troubleshooting moderate to high complexity issues and auditing of data in the Workday HRIS systems. Responsible for providing Workday technical support, configuration, and security maintenance while partnering with others for HCM maintenance and optimal system functionality.Support the use of Workday including: HCM Workflows, Self Service, Talent Management, Absence, Recruiting, and Reporting and Analytics.

In this role I was responsible for design, delivery, and evaluation of training programs. Conducted classes ranging in size up to 30 employees based on hiring demands. Coordinated with operations department to ensure transition process from the classroom to production floor was a seamless process. Organized and helped maintain up-to-date training procedure manuals and course materials such as handouts and visual materials. Conducted instructor-led training for Aetna healthcare using a variety of instructional techniques and formats such as role-playing, simulations, team exercises, group discussions, and lectures. Partnered with department leaders and other members of the Operations Team to facilitate needs based analysis and establish customized curriculum to help with managing performance and disciplinary issues if expected improvements are not seen. Managed staff from day one orientation until transitioning into production including payroll tracking, corrective action, employee relations, and managed attrition. Responsible for auditing timecards to ensure accuracy of info for payroll. Conducted one on one coaching and training sessions to improve employee performance in areas of deficiency. Maintained active communication with clients to ensure that a cohesive relationship could be sustained

In this role I was responsible for design, delivery, and evaluation of training programs and had oversight of the e-Learning platform. Conducted weekly new hire on-boarding class. Conducted weekly classes ranging in size from 1 to 50 based on covered curriculum. Coordinated with the Learning & Development Manager in scheduling training timelines for underwriting and sales. Organized and help maintain up-to-date training procedure manuals and course materials such as handouts and visual materials. Conducted instructor-led training for underwriting and sales using a variety of instructional techniques and formats such as role-playing, simulations, team exercises, group discussions, and lectures. Managed implementation, reporting and curriculum management in e-learning platforms for compliance and general learning. Conducted instructor-led training for leadership and customer service via Achieve Global curriculum as well as materials produced internally using ADDIE model for various lines of business and levels of the organization. Partnered with department leaders and other members of the HR Team to facilitate needs based analysis and establish customized curriculum to help with managing performance and disciplinary issues if expected improvements are not seen. Built and established e-learning processes and templates relating to development and delivery.

Sales Operations ManagerIn this role I reported directly to the CEO as a member of upper management and was responsible for managing all aspects of marketing client campaigns with rolling clients base of 50 customers and team of 15 sales associates. Coordinated with support personnel to ensure achievement of campaign goals and made recommendations to clients, staff, etc. to support purchases of additional call time. Defined client expectations, maintained formal feedback on campaign progress and developed recommendations for action. Monitored rolling AR portfolio ranging from $1200 – to $100,000 and made client contact as necessary for payment. Prepared management and control reports to provide progress to clients and responded to client inquiries within one business day.Human Resource ManagementDeveloped and executed recruiting plans to include posting of open positions, creating candidate pool, and interviewing qualified candidates. Established formal training syllabus for new campaigns and new agents including testing. Created a dynamic schedule with agents established commitments. Coordinated with QC to oversee agent performance and campaign performance. Defined and implemented agent motivational/incentive plans. Managed employee relations issues and assisted HR Business partner with investigations and employee performance management. Worked with fellow managers to ensure that we cultivate a team environment.