James Luu Email & Phone Number

Melbourne, Vic, Au

Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Deliver excellent customer service through strong communication within the "Moments That Matter" space with a focus on empathy and urgency to serve customers and their needs; especially in Financial Hardship situations.Provide operational support to Wealth-Ops payments at MLC's Superannuation Services.

Sydney, New South Wales, Australia

From March-Aug during the COVID-19 Pandemic, I was tasked with leading a team of volunteers from across the business to return to normal service levels before EOFY. Providing insights to the team and daily reporting to key stakeholders on progress and barriers.Provided assistance in understanding the project team's requirements when introducing process automation, and facilitating the implementation of that across the team.Track daily output and input for workforce planning, and providing estimates on how well the team is performing.Worked with Quality Assurance and project teams to implement new process automation to assist with clearing out service backlog.

Sydney, New South Wales, Australia

1 Gow St, Padstow, 2211, Nsw, Australia

Worked with production teams to investigate and improve utilisation of mixing vessels as well as investigate methods for Wastewater treatment. Specifically focused on high-volume gap sealant products and changeover downtime improvements.Supported process improvement throughout the manufacturing plant via LEAN-6-Sigma concepts and identification of current business requirements and target state design.Contributed to an upgrade project of $50,000 CAPEX by managing parts of the project including cost-benefits and scoping, resulting in a 215% improvement in batch-mixing time performance.Engaged key internal stakeholders to streamline processes and eliminate production bottlenecks.Devised a water-treatment pilot to identify more cost-effective waste water treatments within Sydney Water regulatory constraints.Gathered and modelled utilisation data into a simple dashboard for stakeholders to better understand production processes.

Cabramatta

Head Tutor for Junior mathematics and science. Taught and coordinated syllabus for Junior math and both junior and senior sciences. Specifically for Chemistry and Physics HSC Syllabus.In this position I had edited and produced learning materials to match the Department of Education NSW Syllabus and to further enhance learning by encouraging interest in the subject.Designed and applied a prioritisation framework identifying varying student ability levels to enable appropriate placement that optimised learning outcomesTutored students in maths and science, while monitoring and reporting on performance to clients.Conducted peer workshops to promote a culture of collaboration and problem-solving.

Chemical Engineering/Science (Chemistry), Chemical Engineering

Activities and Societies: Redback Racing 63 UNSW Formula SAE, AIESEC @UNSW Honours Class II Graduate in Chemical Engineering/Science.

Certificate Iv Software Programming, Software