James Ly

James Ly Email and Phone Number

Tier II analyst
James Ly's Location
Greater Houston, United States
James Ly's Contact Details
About James Ly

I'm an individual with numerous years of IT experience and striving to grow with new experiences to expand my knowledge/skillset and use what I have acquired in the previous years to help my current company grow. After graduation, I have acquired experience in pc tech, computer repair and help desk specialist. During my time with each of them, it was a learning process. The early phases was challenging, but eventually got the hang of them and continued on. Each of these previous positions got me to where I am now. My character is known for wanting to learn and grow with whatever I'm doing in the IT field as well as helping/befriending people along the way.

James Ly's Current Company Details

Tier II analyst
James Ly Work Experience Details
  • Transcore
    Product Support Representative
    Transcore Oct 2018 - Jun 2022
    Houston, Texas, United States
    • Monitor email and phone communication (both internal and external) in order to promptly and properly acknowledge and address reported issues with hardware, software, networking, servers, and VPN.• Handle problem recognition, research, isolation, resolution and follow-up for issues that arise, properly document and escalate more complex problems to supervisor or technical staff.
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  • Matrix Resources
    It Help Desk Specialist
    Matrix Resources Mar 2018 - Oct 2018
    Houston, Texas, United States
    View
  • Csat Solutions Lp
    Computer Repair Technician
    Csat Solutions Lp Mar 2017 - Feb 2018
    Houston, Texas, United States
    • Apply technical troubleshooting methods to fixing Macbook Pros J52/J145• Test finished Dell monitors and send to shipping • Perform packaging duties for finished Macbook units
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  • Matrix Resources
    Pc Technician
    Matrix Resources Oct 2016 - Mar 2017
    Houston, Texas, United States
    • Setup, configuration and maintenance of Zebra and HP printers, IPhones and router equipment• Utilizes ManageEngine ServiceDesk ticket system to resolve issues and keep track of what is being done• Troubleshooting and resolving software issues• Demonstrated competencies in personal computer hardware/software installation and troubleshooting
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James Ly Skills

Customer Service Troubleshooting Microsoft Office Microsoft Sql Server Html Windows Microsoft Excel Microsoft Word Powerpoint Linux Access Strategic Planning Visio Cascading Style Sheets Sales Adobe Photoshop Project Management Adobe Illustrator Zebra Printers C Programming Manageengine Servicedesk Plus Exacqvision

James Ly Education Details

Frequently Asked Questions about James Ly

What is James Ly's role at the current company?

James Ly's current role is Tier II analyst.

What is James Ly's email address?

James Ly's email address is ko****@****hoo.com

What schools did James Ly attend?

James Ly attended University Of Houston, Houston Community College.

What are some of James Ly's interests?

James Ly has interest in Social Services, Economic Empowerment.

What skills is James Ly known for?

James Ly has skills like Customer Service, Troubleshooting, Microsoft Office, Microsoft Sql Server, Html, Windows, Microsoft Excel, Microsoft Word, Powerpoint, Linux, Access, Strategic Planning.

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