James Robert Email & Phone Number

Colorado Springs, Colorado Area

Greater Denver Area

• Play a key role leading the development of the program for a small company to scale and expand their residential windows and siding business into additional cities and territories.• Create processes and systems in sales, marketing and production that allow for effective market expansion without sacrificing performance in customer service, which is key to the company’s success.• Establish performance criteria for each department, implementing processes and training programs to continually motivate teams to perform at high levels at all times.

Colorado Springs, Colorado Area

• Oversaw both the direct and international sales channels in addition to managing a number of targeted strategic accounts. • Maintained comprehensive responsibility for developing and implementing strategy for consumables sales into the photovoltaic, sapphire, LED, ceramics and optics industries.• Successfully negotiated with both small and multi-million-dollar, multi-year contracts, obtaining terms that furthered the objectives of the organization. • Established a bond-free warehouse process that ensured effective logistics methods while servicing customers in China.• Managed multi-faceted sales and product management teams globally working to ensure customer satisfaction and loyalty.

Colorado Springs, Colorado Area

Product Manager, (2011 – 2012)• Established and managed both manufactured fixed-abrasive wire products and complementary consumable products including cutting fluids and sacrificial beams for the solar, LED, ceramics and optics markets. • Created and implemented a number of highly effective programs that ensured that the sales and distribution teams had the necessary sales tools to drive goals achievement with the groups. • Served as the voice of the customer as a trusted advisor, effectively determining product strategy and providing market requirements documents (MRD) to development teams to ensure success with new products. • Held a relationships management role with the other manufacturers regarding the products represented. Applications/Process Engineer, (2010 – 2012)• Worked with customers to optimize the use of both the companies PV solar manufacturing equipment and consumables, maximizing their throughput and yield while reducing their downtime and related costs.• Assumed a global role, maintaining open lines of communication with teams from different countries and cultures, working to broaden their perspectives to implementing new processes and procedures.