With over 24 years of diverse experience across Telecom, Banking, Insurance, and IT sectors, I have developed a robust skill set in business planning, profit center operations, retail management, credit and collections, and process excellence. My professional journey has been driven by a commitment to change management, implementing robust control systems, vendor management, and enhancing bottom-line growth. I am passionate about customer retention, spearheading project initiatives, troubleshooting complex issues, and leading cross-functional teams to elevate organizational effectiveness and value.As the General Manager of Business Development & Operations in Dubai, I have driven new business and revenue growth, designed and implemented a roadmap for an outbound contact center, overseeing operations, quality assurance, sales, revenue, and process improvements. Collaborating with product management, I moderated social media content to enhance customer lifecycle value and launched a digital marketing strategy to expand reach, build brand awareness, and generate leads. 𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬 𝐈𝐧𝐜𝐥𝐮𝐝𝐞:• Established 𝐊𝐏𝐈𝐬, 𝐭𝐫𝐚𝐜𝐤𝐞𝐝 𝐩𝐞𝐫𝐟𝐨𝐫𝐦𝐚𝐧𝐜𝐞, 𝐦𝐚𝐧𝐚𝐠𝐞𝐝 𝐟𝐫𝐚𝐮𝐝 𝐝𝐞𝐭𝐞𝐜𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐫𝐞𝐜𝐨𝐯𝐞𝐫𝐲, and contributed to significant growth.• 𝐈𝐧𝐜𝐫𝐞𝐚𝐬𝐢𝐧𝐠 𝐭𝐡𝐞 𝐞𝐦𝐩𝐥𝐨𝐲𝐞𝐞 𝐛𝐚𝐬𝐞 from 50 to 500 and boosting revenue from INR 30 crores to INR 250 crores per month within 12 months.• 𝐒𝐞𝐭 𝐮𝐩 𝐚 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐭𝐞𝐚𝐦 to further improve service and retention.• 𝐋𝐚𝐮𝐧𝐜𝐡𝐞𝐝 𝐚 𝐝𝐢𝐠𝐢𝐭𝐚𝐥 𝐦𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐲 to maximize reach, create brand awareness, and generate leads for revenue growth.