James Macpherson Email & Phone Number

Rotorua, Bay Of Plenty, New Zealand

Rotorua, Bay Of Plenty, New Zealand

Rotorua, Bay Of Plenty, New Zealand

Rotorua

Wellington & Wairarapa, New Zealand

• Responsibile for the effective operations of the Front Office department on a daily basis.• Delivering excellent customer service ensuring guests’ comfort and safety.• Maintaining effective communication amongst the team.• Providing reports, as required, for hotel management.• Dealing with customer complaints in professional manner.• Taking responsibility for extra management tasks, as required, in the absence of the Hotel Manager.

Waikato, New Zealand

Planned, organised and controlled the operation of the motel including management of staff and daily activities.

Waikato, New Zealand

• Responsible for the daily running of the hotel, working alongside the team to achieve targets and KPI’s.• Ensured standards and first impressions were consistent.• Maximised room occupancy by upselling hotel services.• Monitored the standards and performance of staff.• Maintained good communication with all departments.• Recruited, managed, trained and developed staff.• Implemented company procedures and plans.• Dealt with enquiries, complaints and monitored service.• Put together the rotas and shifts.

Northern Territory, Australia

• Assisted Hotel Manager with Front Desk operations.• Prepared weekly employee schedules.• Assisted with new hire training sessions.• Frequently interacted with guests and sought feedback.• Managed and monitored activities of staff on night shift.• Dealt with complaints, problems and disturbances.• Ensured staff performed assigned tasks professionally.• Completed the Night Audit in a timely manner.• Oversaw smooth operation of Front of House department.

Nelson, Marlborough & Tasman, New Zealand

• Answered phone calls from guests seeking to make or cancel lodge reservations.• Greeted arriving guests, assigned rooms, issued keys, collected guest payment and carried luggage to rooms.• Responsible for cleaning premises and guest rooms and ensured a good customer service experience.

Diploma In Hospitality Management, Hospitality Administration/Management

High Diploma Of Hospitality Management, Hospitality Administration/Management