James Mangrum Email and Phone Number

• Oversaw and managed multiple customer sites for servicing of fuel cell units and Hydrogen infrastructure systems• Ensured that our operational KPIs were achieved, maintained compliance with EHS regulations, met our reliability goals, and effectively managed the profitability of the site.• Directed technicians on site for installations, diagnostics, troubleshooting, retrofits, and maintenance work to meet quality and SLA goals.• Developed strong cross-functional relationships with internal colleagues for seamless communication and achieving company goals.• Coordinated inventory audits weekly by assigning a technician to be in charge.• Provided proactive updates to leadership, coordinating assistance if additional help in the region is needed, such as additional staffing resources, personnel concerns, and additional training resources.• Regularly communicated with stakeholders at customer sites to understand their needs and maintain their complete satisfaction.• Tracked unit and H2 infrastructure performance at multiple sites and communicate performance themes for ongoing improvement.• Drove a culture of safety and role model safe work habits at all times.

Communicated efficiently and effectively between internal and external customers to keep stakeholders informed and updated about the project's progress, milestones, and potential challenges.Attended in-person project management and onsite project related meetings as necessary.Developed project plan(s) in conjunction with the project team with the goal of delivering a successful installation within the goals of project timeline, budget, and other project success indicators.Provided Systems Installers all necessary information to complete equipment installation, including a handover meeting prior to the start of each installation.Answered or facilitated the answer to technical questions and concerns on current and completed System Integration installations.Provided basic system training to customers as needed to enable customers to operate and maintain the system successfully and address any issues that may arise.Maintained open and accurate communication with clients, fostering long-term relationships and repeat business.Demonstrated expertise in testing and repairing circuits and sensors to meet system specifications.

• Installed, maintained, and repaired alarm systems, maintaining high standards of quality and performance.• Adhered to electrical layouts and building plans with exceptional attention to detail.• Demonstrated strong problem-solving abilities, quickly diagnosing and resolving issues.• Minimized downtime and ensured optimal system performance through efficient issue resolution.• Tested and repaired circuits and sensors to ensure optimal system functionality.• Utilized technical knowledge and expertise to consistently deliver outstanding results and establish a reputation as a skilled and reliable technician