Build and manage a comprehensive medical Business Knowledge Graph (BKG) which includes ~900,000 uniquediagnoses, symptoms, drugs, specialists and other entities.Generate databases of consumer complaints and resolutions from products like Microsoft Office to retailers such asNordstrom to aid language processing models.Work closely with senior Microsoft staff to create guides for datasets in the healthcare and customer service domain.

Managed database of ~10,000 contact records used for email marketing campaigns.Built and deployed personalized email marketing materials to over 3000 customers per client campaign, achievingopen and click-through rate metrics.

Created documentation and marketing their adoption to a wide network of technicians throughout the university.Upgraded and deployed computer hardware using customized MacOS and Windows workstations.