James Mariano Email and Phone Number
I am a student of experience, a leader and hard worker. I strive to become the best version of myself by working towards my goals and aligning my future with my beliefs. I value authentic connections and being able to lift and climb with my peers.I am currently a Sr. Customer Service Rep. at Fidelity Investments in the OSG Client Services group. I speak to shareholders and investment professionals regarding transactions and account specific details in order to best assist their clients!I am a Year Up Providence Alumni. I was voted to become a Community Leadership Council member by my peers within the class. Year Up has allowed me an opportunity to become familiar with topics such as Business Writing, IT, Excel , Scrum, Project management. I graduated from Cranston East High School as a varsity football team captain with art program scholarships. Football taught me how to lead a team, be a selfless person and be dependable for my team.Throughout my life I've been apart of RISD Teen Art Circle where I curated exhibitions and explored different art museums. Ive been blessed to meet with many artists from RI and around the world. Ive also been an avid member/supporter of AS220 Youth as a multimedia artist this program has taught me skills such as collaboration, event planning, and advocacy. I've been apart of the Futureworlds Exhibition and contributed to the overall mission of giving opportunity to communities that face poverty and lack of resources. As a worker I'm able to adapt to my environment and my peers. I work well with others and pride myself in being a reliable person for my team.
Fidelity Investments
View- Website:
- fidelity.com
- Employees:
- 52767
-
Senior Customer Service RepresentativeFidelity Investments Jul 2024 - Present -
Customer Service RepresentativeFidelity Investments Jul 2023 - Jul 2024Smithfield, Rhode Island, United States -
Business AnalystFidelity Investments Feb 2023 - Jul 2023• Analyze data from Genesys Workforce Management regarding forecasted and actual call volume to make decisions that help ensure the department is fully staffed to maintain high service levels.• Develop an advanced Excel workbook to calculate the headcount of the OSG Department and overhead budget of over 150 associates for management to reference.• Administer intra-day schedule updates for associates to ensure their productivity metrics are accurate. Statistics and findings from Genesys Pulse are reported to managers throughout the day.• Troubleshoot and reset headset problems associates are experiencing on the call center floor to maintain high quality call connections. -
Hardware SpecialistLowe'S Companies, Inc. Oct 2022 - Oct 2023Warwick, Rhode Island, United States• Use Lowe’s internal inventory management application to locate, audit and cycle over 10,000 products within the Hardware Department.• Address questions or general concerns that customers have with products and the store’s inventory. Awarded the ‘Lowes Service Badge’ for providing quality customer service within 4 months of employment.• Process carts of returned merchandise throughout the store so they are returned to their original location using Lowe’s inventory management program.• Collect and organize dozens of shopping carts throughout the parking lot to maintain a safe environment for customers and employees. -
Guest Service RepresentativeBalise Toyota Scion Of Warwick Jun 2021 - Feb 2023Warwick, Rhode Island, United States• Coordinated an average of 140 daily appointments on behalf of Service Advisors so clients were promptly served when they arrived at the service desk.• Screened arriving guests to determine their purpose(concern) for visiting the Service Department, such as ongoing vehicle issues, service plans, and the scheduling of future appointments.• Provided interpretation and answered questions regarding auto repairs and services, specifically for Spanish-speaking clients.
James Mariano Education Details
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Business Operations -
Cranston High School East12
Frequently Asked Questions about James Mariano
What company does James Mariano work for?
James Mariano works for Fidelity Investments
What is James Mariano's role at the current company?
James Mariano's current role is Senior Service Representative at Fidelity Investments | Year Up RI Alumni | First In The Building, Last to Leave | Visionary | Leader.
What schools did James Mariano attend?
James Mariano attended Year Up Providence, Cranston High School East.
Who are James Mariano's colleagues?
James Mariano's colleagues are Ankur Shah, Madison Severy, Brandi Sterling, Samantha Hernandez, Jonathan Kobler, Naresh Methuku, Doug Frey.
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James Mariano
Orlando, Fl -
3foliage.com, foliage.com, jll.com
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1linksquares.com
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