James Mathison Email & Phone Number

Sydney, New South Wales, Australia

I designed and consistently delivered impactful workshops focusing primarily on psychological safety, navigating change, developing trust and overall employee well-beingI. By combining robust scientific research with practical real world tools I consistently improved organisations cohesion, emotional health and productivity.Role Overview:Client Assessment: Evaluated client requirements through to design and tailor training programs that address specific needs and objectivesContent Delivery: Delivered impactful and engaging training sessions and workshops, employing practical tools, scientific insights and storytelling to achieve learning outcomesEffectiveness Evaluation: Monitored the effectiveness of training interventions through feedback and evaluations to ensure continuous improvement.Culture Change Management: Led initiatives to manage and facilitate cultural change within organisations, supporting smooth transitions and fostering a positive learning environmentProgram Customisation: Adapted training content and delivery methods to suit various client contexts and corporate cultures, ensuring relevance and effectivenessStakeholder Engagement: Collaborated with clients and key stakeholders to align training efforts with company culture, objectives and strategic goals

Sydney, New South Wales, Australia

• Working directly with government and corporate clients to ensure high standard of service delivery across all business streams• Conducting detailed independent assessment of clients needs and expectation • Pre-empting, diagnosing and resolving client / contractor issues at both personal and logistic level. • Utilising interpersonal and communication skills to reconcile and often deescalate situations.• Building strong relationships between key stakeholders and business teams.• Working with people and culture teams to design on-brand event outcomes• Assisting in internal broadcast streams of annual AGM and departmental updates• Creating internal messaging video, stills and web assets for corporate rebranding• Facilitating awareness and education workshops.

Sydney, New South Wales, Australia

-Conducted comprehensive research to identify relevant and engaging content for bespoke learning events, ensuring that the material aligned with the clients objectives and the needs.-Developed compelling scripts and ad copy, ensuring they were concise, persuasive, and aligned with required messaging. Edited existing scripts to enhance clarity, coherence, and overall impact.-Assisted in managing the budget for production projects, closely monitoring expenses, negotiating contracts, and sourcing cost-effective solutions without compromising the quality of deliverables.-On-site management of event execution

Experience presenting and hosting a wide range of live TV broadcasts including Australian Idol, The Project, The Aria Awards and many more.

Sydney, Australia

As a Technical Support Specialist at Dell, I provide expert assistance to consumers by troubleshooting and resolving hardware and software issues across a range of Dell products. I deliver personalized technical solutions, ensuring customer satisfaction through clear communication and efficient problem-solving. My role involves diagnosing technical problems, guiding customers through resolutions, and contributing to knowledge-sharing to improve service processes.