Customer focused Customer Success/Sales Executive with a demonstrated history of working in SaaS and E-Commerce. Strong product and customer experience professional skilled in Customer Success, Operations Management, Innovation, Sales, and Product Incubation.HIGHLIGHTS OF QUALIFICATIONS:• Over fifteen years of diverse experience in management, operations, customer success, strategic planning, sales management, marketing, new product development and introduction, staff training and development, and customer engagement for SaaS and E-commerce• Adept in growing channels and programs from ideation, to Alpha, to fully scaled operations• Extensive sales management skills, able to successfully recruit, train, supervise, and mentor large groups of sales professionals with a passionate focus on customer experience and satisfaction • Creative problem solver, with a track record of success• Excellent organizational, communication, analytical, and people skillsSUMMARY:I am a Customer Experience and Sales executive with extensive experience in both SaaS and eCommerce. I have years of success in steering customer insights initiatives, operations, strategy, customer success, and sales efforts. I am also known to both be a an empathetic and inspirational team leader and a detailed and insightful individual contributor having innovated processes that have provided invaluable insight and guidance for new product development and significant enhancements to customer experience.CORE COMPETENCIES: • SaaS• Sales leadership• Customer Success• Legal Tech• AI• Customer Experience• Operations• Innovation• NPS• StrategyACCOMPLISHMENTS:• At MyCase, I successfully led three teams (Onboarding, Customer Success and Payments) totaling 2 managers, 3 team leads and 18 staff members, guiding employee development, planning for headcount and creating team and individual KPIs for each role.• At LegalZoom, co-developed and launched initial strategy for LegalZoom LifePlan, a new ancillary employee benefit that provides unlimited legal, tax, financial, insurance advice through a newly developed omni-channel technology platform.• At LegalZoom, I conceived of and implemented a new sales incentive program designed to drive revenue and strategic programs for over 250 inbound and outbound sales agents. Revenue increased by 15% year over year to $45 million dollars in topline revenue and decreased in OPEX costs on $1.2 million dollars annually.Contact me for any Customer Success or Sales opportunitiesEmail: jamesmatthewambrose@gmail.comMobile: (323) 842-1709